Logistics Coordinator

Job Description

Job Description

Benefits :

• 401(k) matching
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement

Location : Downtown Long Beach, CA

Company : West Coast Trans Alliance

West Coast Trans Alliance is looking for a Logistics Coordinator to join our team at our Downtown Long Beach corporate location.

This role will be critical in managing the import / export needs of our customers, coordinating shipments from any port or railyard in the United States.

The ideal candidate will also lead a team of Logistics Coordinators, ensuring they meet their weekly and monthly goals.

As the single point of contact for key customer accounts, you will be responsible for ensuring smooth communication and discrepancy resolution.

If you have strong organizational skills, can multitask in a fast-paced environment, and are passionate about delivering excellent customer service, we want to hear from you!

Key Responsibilities :

1. Shipment Coordination & Scheduling

• Oversee and coordinate the movement of goods for both imports and exports. This includes planning transportation, creating shipment schedules, and ensuring goods arrive on time from ports, rail yards, and warehouses.
• Proactively monitor the status of shipments and manage any delays or disruptions to ensure deadlines are met. Use Transport Management Systems (TMS) for accurate tracking and updates.

2. Customer and Supplier Communication

Act as the main point of contact between clients, suppliers, freight forwarders, and carriers, providing regular updates on shipment progress.

Ensure clear communication to manage expectations, handle queries, and resolve discrepancies or issues that arise during transit

Work closely with sales teams to understand customer needs and ensure that all logistics services align with customer expectations, special requests, or account-specific standard operating procedures (SOPs).

3. Carrier Coordination & Negotiation

Negotiate and manage contracts with freight forwarders, transportation companies, and carriers to secure the best rates and service levels for shipment solutions.

Coordinate transportation routes, methods, and schedules for cost-efficiency and service reliability

Ensure that selected carriers meet all regulatory and service quality standards, tracking the performance and resolving any issues related to carrier performance.

4. Problem Resolution

Identify and address any issues that arise during the shipping process, such as customs delays, damaged goods, or incorrect documentation.

Work with all relevant stakeholders to troubleshoot and resolve these problems, ensuring minimal disruption to the supply chain

5. Tracking and Reporting

Maintain accurate, up-to-date records of all import / export shipments, including tracking details, transaction documentation, and compliance records.

Provide regular reports to management and customers regarding shipment progress, discrepancies, or any delays

Analyze shipment data to identify trends, opportunities for cost savings, or areas where processes can be improved.

6. Team Collaboration and Leadership

Collaborate with internal teams such as warehouse operations, sales, and customer service to ensure shipments meet customer specifications and delivery timelines.

Lead or assist a team of logistics coordinators, providing guidance to achieve team goals

7. Rate & Service Optimization

Continuously evaluate shipping options, routes, and methods to find the most cost-effective and efficient solutions for each shipment.

Suggest improvements to the logistics process to optimize service and reduce costs for both the company and customers.

Qualifications :

• High School Diploma or equivalent.
• At least 1 year of experience in drayage, import / export shipments, or a related field is preferred.
• Strong communication skills to interact professionally with internal and external parties.
• Highly organized and detail-oriented.
• Ability to multitask, problem-solve, and function in a fast-paced environment.
• Proficiency in Microsoft Office and TMS systems.

Why Join Us? West Coast Trans Alliance offers a dynamic and collaborative work environment with opportunities for growth.

As part of our team, you will play a key role in ensuring our customers' logistics needs are met and exceeded.

West Coast Trans Alliance is an Equal Opportunity Employer.