Bilingual Customer Service Representative - Edinburg, TX (Spanish & English Calls)

General information

Job Posting Title Bilingual Customer Service Representative - Edinburg, TX (Spanish & English Calls) Date Wednesday, June 26, 2024 City Edinburg State TX Country United States Working time Full-time

Description & Requirements

Maximus is currently hiring Bilingual Customer Service Representatives to join our team! This position is responsible for supporting Health Texas by providing customer care and enrollment services via telephone, IVR and web-based portals.

To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Please note, these are Full-time, Hybrid roles- you will begin training on site and then have the option to work from home after training is complete.

There may be times you will be asked to report to our location in Edinburg, TX. What We Can Offer You :

• An awesome work schedule :
• Our call center is open from 8AM - 6 : 30PM CST, Monday - Friday
• 8 hour shifts are scheduled within the hours of operation
• Medical, Dental, Vision benefits
• Paid Time Off
• Employee Assistance Program (EAP)
• Employee Wellness and Discount Programs
• A supportive environment with career development and promotional opportunities

Essential Duties and Responsibilities :

Primary Responsibilities :

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer / refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Additional Requirements :
• Customer Service experience preferred
• Must reside in or within 70 miles of Edinburg, TX
• Must be able to work onsite first week of training and complete classroom and on-the-job training with no time missed.* Must be willing and able to go onsite first week of training.
• Must be able to complete full 120 training with no time missed.
• Bilingual candidates must be able to read, speak, and write in Spanish and English fluently Home Office Requirements :
• Reliable, high-speed internet service
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
• Minimum 20 Mbps download speeds
• Must be a traditional, wired high-speed connection such as cable or fiber
• Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
• Quiet and distraction-free workspace #HealthTexas Minimum Requirements
• High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
• Must be fluent in English and specified secondary language. Primary Responsibilities :
• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
• Track and document all inquiries using the applicable systems.
• Complete associated tasks according to the established guidelines.
• Track and document all inquiries using the applicable systems.
• Meet Quality Assurance (QA) and other key performance metrics.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Transfer / refer consumers to appropriate entities according to the established guidelines.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Facilitate translation services for non-English speaking callers according to procedures.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements :
• High School diploma or equivalent
• Customer Service experience preferred
• Must reside in or within 70 miles of Edinburg, TX
• Must be willing and able to work onsite during classroom training and on-the-job training with no time missed.
• Bilingual candidates must be able to read, speak, and write in Spanish and English fluently Home Office Requirements :
• Reliable, high-speed internet service
• Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
• Minimum 20 Mbps download speeds
• Must be a traditional, wired high-speed connection such as cable or fiber
• Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
• Quiet and distraction-free workspace #HealthTexas
14 days ago