Supervisor - Surveillance

Description

About Bally's :

Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues.

Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain!

Bally's Chicago is a new exciting venture for the company. It will be a world-class entertainment destination resort, befitting Chicago's status as a world-class city.

A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference.

So if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

Job Summary :

As a Surveillance Supervisor, you will support the overall integrity of gaming and the protection of all guests, employees, and Company assets.

In addition, you will represent the Department in the absence of the Director of Surveillance and Surveillance Shift Manager.

Duties and Responsibilities :

• Foster an environment that embodies Bally's Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
• Enthusiastically promote Bally's customer-centric culture of offering superior guest service and actively building long-lasting guest relations
• Responsible for the surveillance operations on the casino in the absence of the Director of Surveillance and Surveillance Shift Manager
• Responsible for assisting in training Surveillance Operators in monitoring casino table games operating procedures, electronic gaming device procedures, casino cage procedures, and administrative procedures
• Train Surveillance Operators on Illinois Gaming Board Adopted Rules and Bally's Chicago Operating Co., LLC System of Internal Controls
• Adhere to and enforce all rules and regulations of the department, Company policies, and the Illinois Gaming Board Adopted Rules
• Safeguard company assets of the entire facility
• Review all Surveillance Incident Reports
• Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of Bally's Chicago Operating Co.

LLC System of Internal Controls

• Report any irregularities, unusual, and suspicious activity to the Director of Surveillance, Surveillance Shift Manager, and Illinois Gaming Board Docksite Supervisor / Agent
• Perform other duties as assigned

Qualifications :

• Must be 21 years of age or older
• Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board
• Must be a high school graduate or equivalent
• Must have one year of experience in Casino surveillance operations
• Must have strong organizational and decision-making abilities
• Must have excellent customer and employee relations skills
• Must have excellent written and verbal communication skills
• Must be able to work flexible shifts, including weeknights, weekends, and holiday

Physical Demands :

• Frequently required to stand, walk, and sit for prolonged periods of time
• Frequently required to define color
• Occasionally required to work at heights above 10 feet high
• Frequently required to lift items up to 25 pounds
• Frequently required to reach overhead
• Occasionally required to work in confined, small areas for long periods of time

Work Environment :

You may be exposed to bright lights, loud noise, and stressful situations in this position.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities and activities may change at any time with or without notice.