Academic Technology Specialist I (School of Law)

Discover Your Career at Emory University

Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future.

We welcome candidates who can contribute to the diversity and excellence of our academic community.

Description

Emory Law seeks a seasonal Academic Technology Specialist 1 to support the IT infrastructure used in the daily operations of Emory Law.

As a key member of IT Staff, the specialist works collaboratively with other members of IT to deliver consistent, excellent IT support to students, faculty, staff, and guests.

This seasonal position is a 10-month position working annually from August 1 through May 31. The position works on-site from 10 .

to 7 . (with a one-hour lunch) from Monday through Friday.

JOB DESCRIPTION :

• Maintains technologies that support the teaching and learning mission of the University.
• Deploys technology hardware and / or software applications via in-person and virtual assistance for students, faculty, staff and selected guests.
• Supports and utilizes monitoring tools to troubleshoot incidents and enhance the availability of services.
• Participates in the development and assessment of academic technologies and supports learning-based technologies in multiple formats.
• Performs equipment refreshes and hardware installations; troubleshoots to identify issues and initiate fixes and resolutions.
• Supports campus network access to support computers and mobile devices; coordinates with vendors and contractors to meet customer needs for out-sourced technology support.
• Maintains any required auxiliary equipment pools to supplement and / or replace deployed equipment and technologies.
• Performs testing, inspection and monitoring to assure established expectations are met.
• Conducts orientations and training sessions to build user skills; assists UTS and Emory staff to support back-to-school efforts and related events.
• Researches new products to remain current with market trends and recent technology requirements, and provides product recommendations to ensure effective operability and customer satisfaction.
• Performs related responsibilities as required.

ADDITIONAL JOB DETAILS :

• Coordinate with internal event manager to provide AV support for various school-related events, including videography and videoconferencing.
• Manage server-based platform to monitor and update computers as needed.
• Assist the desktop support team as needed and when available for client-facing troubleshooting, as well as computer imaging and deployment.
• Manage the Student Help Desk, including updating the Help Desk manual and overseeing the student printers.
• Perform a daily walkthrough of classrooms to confirm classroom technology is functioning properly.
• Assist professors on an as-needed basis with PowerPoint, Word and other teaching applications.
• Have good PC desktop troubleshooting skills.
• Be punctual and reliable.
• Some evening and weekend work is required.

Minimum Qualifications

• A bachelor's degree OR an equivalent combination of education, training and experience.
• Experience with IT, Instructional Technology, A / V Event Support Services, Video Technologies, or other related fields is preferred.

Preferred Qualifications

• Knowledge of Microsoft Office, Windows 10 and 11, and Mac products.
• Outstanding data management, administrative, organizational, and interpersonal skills.
• Strong attention to detail.
• Excellent interpersonal skills including the ability to work with employees of various technological skill levels.
• Must be willing to learn and implement new technologies to enhance task performance.
• Excellent English oral and written communication skills.
• Ability to initiate and follow-through with minimal supervision as well as meet deadlines, work under pressure, adapt to changing priorities, be part of a collegial team and balance competing assignments necessary.
• Demonstrated good judgment and ability to maintain confidentiality.
• Availability for some evening and weekend work required with advance notice.
• Experience working in or demonstrated ability to work with diverse constituencies and support an inclusive environment.
• Experience in higher education information technology.

To Apply :

• Applicants will be considered on a rolling basis until the position is filled with a first review on August 5, 2024.
• Cover LetterWe acknowledge that it takes time to complete a cover letter. We use the cover letter in our hiring process to evaluate communication skills.

While a cover letter is not required to apply, providing a cover letter detailing how you meet the minimum and preferred qualifications as well as why you are interested in working at Emory Law will enable us to assess your qualifications and suitability more efficiently and effectively for this position.

NOTES :

• This is a seasonal position working August 1 to May 31 (10 months) annually.
• This position performs work in-person with working hours of 10 : 00 . to 7 : 00 . (with a one-hour lunch) from Monday - Friday.
• Occasional overtime work on evenings and weekends is expected .

Emory Law is a national and global leader in legal education that welcomes and supports a diverse law school community, produces path-breaking and influential scholarship, and offers exceptional teaching and practical learning opportunities that enable our alumni to become respected professionals and leaders in a rapidly changing world.

Together, our community is working to secure a more fair and just society by advancing the rule of law. Our innovative seeks to fuel the ambitions and success of the students, staff and faculty who are drawn to join the Emory Law community.

We need people like you to join us so that our vision becomes reality.

NOTE : Position tasks are required to be performed in-person at an Emory University location; working remote is not an option.

Emory reserves the right to change this status with notice to employee.

Emory Supports a Diverse and Inclusive Culture

Emory University is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.

Emory University does not discriminate in admissions, educational programs, or employment on the basis of any factor stated above or prohibited under applicable law.

Students, faculty, and staff are assured of participation in University programs and in the use of facilities without such discrimination.

Emory University complies with Executive Order 11246, as amended, Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity and affirmative action.

Emory University is committed to achieving a diverse workforce through application of its affirmative action, equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

Inquiries regarding this policy should be directed to the Emory University Department of Equity and Inclusion, 201 Dowman Drive, Administration Building, Atlanta, GA 30322.

Emory University is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.

To request this document in an alternate format or to request a reasonable accommodation, please contact the Department of Accessibility Services at 404-727-9877 (V) 404-712-2049 (TDD).

Please note that one week advance notice is preferred.