We are a well-established and the fastest-growing optometry practice in the heart of Chicago, IL, seeking a knowledgeable and customer-focused eye care specialist to join our dynamic team.
The ideal candidate will be passionate about eye care and possess a strong commitment to providing exceptional customer service.
The optician is the main point of contact for new and current patients. They work with the optometrist’s recommendations to match lenses, frames and combinations therein to match the patient’s vision needs.
The Optician, accurately fits, measure and adjusts frame for maximum usability by the client, ensuring quality and integrity of eye ware before leaving the store
Responsibilities
Conduct pre-examination assessments of patients
Work closely with the optometrist to understand and deliver on specific patient vision requirements.
Understand and evangelize Big City Optical’s value proposition to clients
Assist patients in selecting frames and lenses that best suit their prescription needs and lifestyle.
Accurately measure and fit eyeglasses and contact lenses, ensuring a comfortable and optimal vision experience for each patient.
Educate patients on lens options, including features and benefits, to help them make informed decisions.
Maintain up-to-date knowledge of the latest trends in eyewear and advancements in lens technology.
Monitor orders and update patients on any delays.
Conducts quality assessment of orders prior to patient pickup.
Work with colleagues to manage inventory, including ordering, receiving, organizing frames and lens supplies and participating in off hours inventory count work as needed.
Provide excellent customer service, resolving any issues professionally.
Perform administrative tasks related to patient records, store operations and insurance billing.
Conducts follow up calls to check in on patients and proactively advise on eyecare appointment availability.
Additional responsibilities as assigned to support the overall success of the store.
Required Skills
- 1 year experience preferred, not required.
- Excellent communication and interpersonal skills, with an ability to engage effectively with diverse clientele.
- Detail-oriented, with strong organizational and time management skills.
- Ability to work collaboratively in a team environment
- Adhere to company policies on attendance, dress code and workplace safety.
- Reliable transportation and willingness to travel up to 10 miles to support coverage at other locations as needed.
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