Bilingual Maintenance Front Desk Agent

Guest Service Associate - Maintenance and Front Desk Combination

Here at Roami in Miami, the Guest Service Associate position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay! The primary responsibilities of the Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon arrival, providing friendly and efficient service to guests, and basic maintenance troubleshooting in the hotel.

Responsibilities :

The Guest Services Associate's performance will be based on your ability to complete tasks efficiently and without supervision, problem-solve independently, prioritize tasks, implement processes, and communicate effectively.

Additionally, you can expect to do the following during your scheduled shifts :

• Greet guests and visitors warmly and make them feel welcomed and attended. Review daily arrivals and prepare for guest arrival.
• Front desk check-in / out duties.
• Anticipate guests' needs to accommodate them and provide exceptional guest service. Perform all guest arrival tasks.
• Monitor and engage with guests in the lobby / bar area, ensuring safety & security.
• Basic Maintenance : like AC filter change, lock troubleshooting and door battery charging, changing light bulbs, wifi trouble shooting, water plants lobby / outside and reporting all damaged furniture if there is any.
• Offer restaurant and activity recommendations. Assist guests in arranging transportation, tours, etc. Act as liaison between guests and any department necessary, including Housekeeping, Maintenance, etc.
• Comply with attendance rules and be available to work regularly.
• Perform any other job-related duties as assigned.
• Maintain a professional appearance and manner at all times.
• Can communicate well with guests.
• Must be willing to "pitch in" and help co-workers with their job duties and be a team player. They assist in other departments if needed.
• Ability to stand, walk, sit, and continuously perform essential job functions for the duration of shift with or without reasonable accommodation.
• Hearing and visual ability to observe and detect signs of emergencies with or without reasonable accommodation.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation.

Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, the public, etc.

What We're Looking For :

• At least 1 year of previous experience in Guest Services (Hotel, STR, or similar industry) is required.
• English Spanish bilingual.
• Basic Maintenance Troubleshooting.
• Flexible schedule availability and being open to working weekends and holidays are required.
• Organized, hardworking, ownership mentality and detail-oriented.
• High energy, bubbly personality, and customer service attitude.
• Ability to deal with difficult guests, solving guest problems in a timely manner.
• Must have a service-oriented mindset and be capable of making every guest feel valued.
• An ability to interact professionally and responsibly with guests, management, and vendors.
• A self-starter with a positive attitude who has the ability to work effectively both in a team environment as well as independently.
• Unintimidated by using mobile apps while in the field for team collaboration and communication (Slack, Google Suite, Breezeway, Guesty).

What we offer you in return for your dedication and hard work is a rewarding benefits package that includes :

Health Benefits.

• Paid Sick and Vacation Time.
• Mental Health days.
• Plan for the Future : 401(k) Retirement plan - Roami Matches 100% up to 3% of your salary. 401(k) is fully vested upon the first contribution.
• Incentive-based bonus program.
• Discounted room nights at our properties.
• Discounts for friends and family at our properties.
• Health and Wellness quarterly allowance.
• Mileage Reimbursement.

Please note that employment with Roami is contingent upon completing a pre-employment background check. This may include verification of employment history, criminal record, and other relevant information.

By applying for this position, you consent to these checks.

Roami is an equal-opportunity employer committed to providing accommodations to applicants with disabilities following the ADA.

If you require accommodations during the application or interview process, please contact [email protected]. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.

About Roami :

Roami is a next-generation hospitality company built on trust, innovation, and play. Roami is consistently authentic, reliable, and guest-focused.

WHY ARE WE HERE? Roami is the future of travel, offering cool spaces and accommodations meant to provide the most memorable experiences for modern roamers, in groups or solo.

HOW ARE WE DIFFERENT? Roami controls the entire building, not just a few doors or floors, and leverages existing technology to elevate the standard guest amenity and service experience.

As a result, guests are provided a more professional, reliable, and safe stay while owners rely on Roami as a partner in improving the quality and value of their buildings.