Desert Regional Medical Center is a 385 bed acute-care hospital classified as a stroke receiving center and level 2 trauma facility with an innovative, patient centered and evidence-based Rehabilitation Services Department.
Our compassionate team provides a wide range of inpatient and outpatient services, including acute care rehabilitation, joint replacement & spinal surgery, neurosurgery, ICU, Telemetry, step-down care, skilled nursing, as well as outpatient therapy, hand and lymphedema clinics.
GENERAL DUTIES :
The Certified Medical Assistant (CMA / RMA) contributes to the efficiency of clinic operations and assists in facilitating the effectiveness of the physician(s) workflow.
The CMA / RMA assists with patient care, patient intake at office visits, documentation, and administration of medications and / or vaccines as well as clerical, environmental, and organizational tasks.
Ensures the cleanliness and safety of clinical areas, maintains stock of necessary supplies and equipment, and prepares the patient for examination when needed.
Provides the physicians clinical assistance in addition to providing support to the front office staff. Prepares and completes referral orders and schedules patients for diagnostic tests.
Strives to deliver the most remarkable patient experience, in every dimension, every time, and understand how he / she contributes to DRMC’s vision of being the hospital you trust to care for those you love.
DEPARTMENT SPECIFIC DUTIES :
Direct Patient Care Services - The MA will provide the patient with care as directed by other health professionals, including RNs, LVNs and physicians.
The patient’s response to and the outcome of the care provided is observed and communicated.
- Provides direct care for patients in the clinic setting to include :
- Vital signs
- Capillary blood glucose monitoring
- Assists licensed personnel with :
- Removal of dressing
- Wound measurements
- Wound debridements, biopsies and cultures
- Application of dressing
- Performs or assists clerical staff in preparation for clinic, including pulling charts and preparation of chart forms and worksheets.
- Assists with wound photography, labeling and filing.
- Assists with office functions as needed, including but not limited to answering phones; typing; filing; data entry; billing;
collection; patient registration; and patient accounting systems.
Routinely reports patient response to care and other clinical data to RNs in a timely fashion.
Planning / Organizing / Initiative - The MA will organize and prioritize work to provide patient care in a safe environment to maximize health in the continuum of care and protect the patient.
- Responds to needs for assistance and service in a timely and professional manner.
- Maintains an active role in orderliness and sanitation of clinic; keeping treatment rooms fully stocked; decontamination / preparation for sterilization of instruments;
maintaining equipment clean and functional reporting deviations to management.
- Keeps inventory of supply utilization and orders necessary supplies.
- Actively keeps patient and families informed of status of care / treatments per RN and / or MD.
- Accepts direction from supervising clinical staff adhering to wound care policies and procedures.
Quality of Work - The MA will participate in the care of patients and be accountable for working with a team of providers.
- Follows proper channels of communication, anticipating and consistently handling daily and routine problems and recognizing issues that need referral to manager.
- Takes initiative to make suggestions regarding improvements to work environment and work processes.
- Actively participates in a Quality / Performance Improvement processes as directed by Clinical Manager.
- Protects all patient rights, including confidentiality.
- Demonstrates consistent use of safety-related policies and procedures including OSHA Bloodborne Pathogens Standard, Standard / Universal Precautions, body mechanics, biohazardous waste management, fire and disaster plans.
Dependability / Adaptability / Communications -The MA will demonstrate competence as a direct provider of care and a collaborator with other professionals.
- Keeps current in area of practice; maintains certifications in BCLS, phlebotomy, capillary blood glucose and provides care in a professional manner.
- Supports and encourages a harmonious work relationship, assuming additional responsibility and assisting others.
- Prioritizes work, keeping supervisors aware of progress and available time.
- Documents on forms clearly, legibly and uses only approved abbreviation.
- Flexible with staffing needs to the outpatient setting, physicians, patients and co-workers.
- Consistently demonstrates rapport even with difficult or demanding customers.
- Assumes active role in Program by attendance at staff meetings, in-services and other wound care related activities. Reviews minutes when unable to attend.
Health and Safety - The MA will provide patient care in a safe environment by :
- Utilizing safe procedures in infection control, exposure control, equipment, supplies, facility, emergency, safety, fire and disaster plans, adhering to guidelines or standards of practice in the community, the Hospital and all current Program policies and procedures.
- Adhering to guidelines or standards of practice in the community, Hospital and all current Program policies and procedures.
- Demonstrating consistent use of OSHA guidelines and Standard / Universal Precautions and proper body mechanics.
POSITION QUALIFICATIONS :
Required :
- High School Diploma or GED
- Graduate of a Certified Medical Assistant program
- Current certification as a CMA or RMA maintained current at all times - by one of the following National Organizations : American Association of Medical Assistants (AAMA) American Medical Technologist (AMT) National HealthCareer Association (NHA) National Healthcare Worker’s Association (NHCWA) National Center for Competency Testing (NCCT) American Registry of Medical Assistants (ARMA)
- Current BLS / CPR certification
- Previous work experience in a medical clinic with electronic medical record usage in previous positions
- Qualified candidate must excel in interpersonal communication and customer service and be able to work both independently and as part of a team
- Candidate must also excel in organizational skills and attention to details and demonstrate follow through
- Must have the ability to effectively problem solve to logical conclusion and demonstrate initiative and responsibility
- Must be able to effectively and clearly communicate (written and verbal) in English
Preferred Qualifications :
- Knowledge of CPT and ICD10 preferred
- Bilingual English / Spanish preferred
Tenet complies with federal, state, and / or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.
If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Shift : Days
Days off :
Pay Range : $21.16 - 23.90 hourly
Individual wages are determined based upon a number of factors including, but not limited to, an individual’s qualifications and experience
LI-JS4
Tenet complies with federal, state, and / or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.
If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.
Assists in the assessment of patient needs and health plan. Completes all necessary documentation in the patient’s medical record in accordance with practice’s charting policy.
Prepares equipment and assists physicians with medical treatments, exams, and medical procedures. Arranges for specialized consultations and appointments for testing as ordered by the physicians.
Education :
Required : High school diploma or GED with completion of an accredited medical assisting program.
Experience :
Required : 1 year of experience working in a physician office.
Certifications :
Required : Medical Assistant certification. AHA BLS.
Physical Demands :