Job Description
Job Description
Overview
The Product Specialist is responsible for becoming an expert on the company's portfolio of
products and serving as a key resource for both internal teams and customers. This individual
will learn product functionality and applications in detail, train customers on proper use, and
provide ongoing support to ensure customer satisfaction and successful outcomes. The
Product Specialist will also collaborate with the sales, operations, and service teams to ensure
smooth product integration into customer environments. M-F 9am-5pm
Key Responsibilities
Product Knowledge & Training
- Acquire in-depth knowledge of all products offered, including features, benefits, and
applications.
Deliver training sessions to customers, caregivers, and clinicians on correct product usageand best practices.
Provide internal product training to sales and support staff as needed.Customer Support
Serve as a product expert during sales demonstrations, clinical evaluations, andinstallations.
Assist customers with troubleshooting and usage questions post-purchase.Collect feedback and relay customer insights to product development and sales teams.Sales & Outreach
Follow up on open quotes to ensure timely responses and help move opportunities towardclosure.
Conduct outbound outreach to existing customers to encourage repeat business, upsellopportunities, and strengthen long-term relationships.
Partner with sales representatives to help facilitate revenue growth and customersatisfaction.
Communication & Collaboration
Communicate effectively with customers, clinical professionals, and internal team members.Translate technical product knowledge into clear, customer-friendly language.Work closely with sales and marketing teams to align customer messaging and supportbusiness development initiatives.
Technical & Clinical Understanding
Maintain a basic understanding of human anatomy and physiology to effectively explainproduct applications in rehabilitation, seating, and mobility.
Apply computer skills to manage documentation, training resources, CRM entries, andvirtual training sessions.
Stay current with industry trends, competitive products, and relevant technologies.General Job Activities
Attend trade shows, product fairs, and customer demonstrations as required.Assist with product set-up, configuration, and maintenance.Perform administrative duties such as maintaining training records, preparing reports, anddocumenting customer interactions.
Ensure compliance with company policies, safety regulations, and quality standards.Occasional travel will be required to support training, demonstrations, and customer visits.Qualifications
Strong verbal and written communication skills; able to engage and educate diverseaudiences.
Ability to learn new products quickly and explain complex concepts in a simple manner.Basic knowledge of human anatomy and how it relates to product use.Proficiency in computer applications (Microsoft Office, CRM systems, online training tools).Strong problem-solving skills and customer-first mindset.Associate or Bachelor's degree preferred / recommended in healthcare, rehabilitationsciences, business, or a related field; relevant work experience will also be considered.
Willingness to travel occasionally for training sessions, customer visits, and trade events.Core Competencies
Customer Service OrientationTechnical Learning AbilitySales Support & Follow-ThroughCollaboration & TeamworkAdaptability & FlexibilityProfessionalismEqual Opportunity Employer (EOE)
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