Patient Service Representative, Family Medicine - Durham NH

Patient Service Representative, Family Medicine - Durham NH-(3301521)

Description

About Us

Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions.

Our network offers primary care, specialty care, and other services at locations throughout the New Hampshire and Southern Maine Seacoast Region.

At WHP, we value people who contribute to patient-centered care that enhances community health; we recognize and reward those who share our values and transform our patients' lives.

We invite you to explore opportunities, cultivate community wellness, and experience professional growth - join our team today!

Durham Health Center

Our practice is located 36 Madbury Road, Durham, NH 03824. As a Family Medicine office, we provide outstanding primary care and preventative health care to patients of all ages, from newborns to seniors.

We are constantly aiming to improve access for patients and to meet the evolving health care needs of the communities we serve.

Primary care is all about relationship-building! We pride ourselves on our compassionate, family-focused approach. We really get to know our patients to ensure that they are receiving exceptional, personalized care in a comfortable, friendly atmosphere.

Are you ready to bring your talent to this team and join us in moving health care forward?

The Opportunity

We are seeking a full-time, 40-hour Patient Services Representative to support our Family Medicine team onsite Monday through Friday.

The operating hours of the practice are 8 : 00am to 5 : 00pm, so schedules are staggered accordingly.

Our Patient Service Representatives play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Representatives serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience that exceeds our patients' expectations.

We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting!

• Leading up to the patient visit, Patient Service Representatives schedule all appointments.
• During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork / forms.
• At the conclusion of the visit, during check-out, Patient Service Representatives are tasked with the completion of forms and scheduling follow-up appointments, tests, and / or procedures.

Other duties include fielding all incoming telephone calls and transferring appropriately, performing referral / diagnostic / lab orders processing duties, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.

Qualifications

Qualifications

Whether you are seeking to gain more experience in the healthcare industry or a proven healthcare professional seeking a new challenge, the Patient Service Representative role is the opportunity for you.

When hiring, we look for candidates who not only possess relevant skills, but also positive attitudes, innovative spirits, and genuine passion for the work.

• High School Diploma or equivalent required
• 2-4 years’ experience in healthcare or customer service, preferably in a medical office setting.
• Demonstrated knowledge of medical terminology preferred.
• Strong computer skills
30+ days ago