Claims Operations Analyst

Job Description

We're looking for an Operations Analyst to serve as a business analyst for Westfield Specialty Claims. In this role, you'll assist in creating and refining business and functional requirements for claims processing and administration, as well as third-party solutions and reporting integrations.

You'll need to plan, organize, and prioritize your workload to meet multiple timelines and deliverables. Collaboration with technical analysts and product owners will be key.

Responsibilities

• Project Management : You'll take on leading and supporting roles across various projects.
• Business Analysis : Your tasks include creating business and functional requirements for Guidewire ClaimCenter, third-party solutions, and reporting integrations.

You'll also participate in user acceptance testing.

Data Analysis : You'll support business decisions by analyzing data and providing reports to the claims team. You'll work closely with key stakeholders to gather information and requirements for data analysis, reporting, and Tableau dashboards.

Ensuring data quality by identifying issues, developing solutions, and coordinating corrective actions is crucial.

Process Improvement : You'll map workflows and procedures, analyze them, and suggest changes to optimize the entire claim lifecycle.

Additionally, you'll help claims management evaluate, prioritize, and follow up on enhancements to claim systems.

Training Content Development / Delivery : Collaborating with subject matter experts, you'll develop and update claims training materials.

You'll then incorporate this content into training applications and participate in delivering the training.

Collaboration / Communication : You'll maintain positive and collaborative relationships with the claims team, offering support as needed to align with business strategies.

Qualifications

• Bachelor's degree and five or more years of P&C insurance experience required.
• Strong preference for formal business analysis skills, including supporting insurance claims processes or technology projects.
• Demonstrated ability to analyze problems, question assumptions, and offer innovative solutions.
• Experience in data collection, report creation, and communication across organizational levels.
• Advanced proficiency with Microsoft Office suite.
• Strong organizational and facilitation skills.
• Ability to navigate ambiguity and complexity.
• Ability and willingness to travel as needed.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc.

These may be subject to change and additional functions may be assigned as needed by management.

Westfield Specialty is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.