Business Systems & Reporting Analyst II

At TDW we put people first - that means working everyday to ensure the pipelines that run through our communities are operating safely and reliably.

What sets us apart is our expertise, experience and commitment. Each day we dedicate ourselves to treating each other, our customers and our community with care and respect.

Key Responsibilities Primary duties may include, but are not limited to :

• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
• Improve training and operational procedures within a business to increase efficiency and productivity.
• Work directly with users to understand the individual needs of the business.
• Monitoring process performance post-implementation and resolving any issues that arise.
• Developing and executing test plans to ensure that systems and processes are functioning as intended.
• Providing training and support to users on new or updated systems and processes
• Conducting thorough business process analysis to identify areas for improvement and optimization.
• Provides consulting services to internal business groups on process improvement projects designed to improve business results.
• Facilitating communication between business units and IT teams to ensure mutual understanding and project alignment.
• Tests information technology applications and systems; writes departmental documentation; develops and writes training documentation and trains departmental and customers.
• Resolves problems in the analysis, testing, documentation, and implementation of a system.
• Manage moderate-to-complex operational systems including providing guidance, managing scope, setting priorities, establishing timelines, making modifications, coordinating work, and providing feedback, and applying thorough knowledge of moderate-to complex business and process analysis functions.
• Regularly examine data exception reports to locate and resolve mistakes throughout
• Create business reports that provide insight into key data points
• Communicate the results of data analysis in written and verbal form to managers and business leaders
• Support various departments in reaching their goals through analysis
• Develop reports to identify changes in financial and business trends Experience
• Bachelor's degree in business, computer science, or relevant field.
• A minimum of 3 years' experience as a business systems analyst.
• Proficient in Microsoft Office with emphasis on Excel Reporting
• Proficient in Salesforce.com
• Salesforce.com Reporting and advanced reporting a plus
• Project management experience a plus.
• Experience writing process documentation Knowledge, Skills, and Abilities
• Excellent interpersonal and communication skills.
• Identify the need for and work to implement change throughout the organization utilizing process improvement methodologies such as Six Sigma, Lean, Agile, Scrum, Constraints Management, or others.
• Ability to communicate to the business and drive understanding of systems and processes
• Highly analytical mindset.
• Ability to be highly productive and organized independently.
• Ability to work in a collaborative environment.
3 hours ago