Scope :
Cleans hotel guest rooms and / or other assigned areas in a timely and organized manner to ensure guest satisfaction.
Primary Responsibilities :
Ø Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.
Ø Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
Ø Reports needed repairs of unsafe conditions to supervisor.
Ø Responds to requests from guests, supervisors or management in a timely and efficient manner.
Ø Maintains linen cart and supplies neat and organized to department standards.
Ø Maintains security of equipment, keys and supplies issued each day.
Ø Reports lost and found articles to supervisor.
Ø Follows procedures for team cleaning and self-inspecting program.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
Note : Other duties as assigned by supervisor or management
Relationships :
Internal : All hotel staff : For effective communication
External : Hotel guests : To provide service
Qualifications :
Education / Experience : Basic reading, writing and math skills, is preferred. No experience necessary.
Certification and / or License Requirement : None.
Skills :
Organizational skills
Attention to detail
Team work
Problem solving
Working Conditions :
Will be required to work weekends and holidays.
Will be required to work in fast paced environment.
Will be required to work with common household chemicals.
May be asked to work overtime.
Front Desk Agent - Hilton Tucson El Conquistador
Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates; prepares for group check in and out and VIP arrivals; becomes informed of events/ functions in the hotel during the shift. Ensures guest satisfaction and revenue optimization through ...
Barista - Hilton Tucson El Conquistador
Prepares beverages and/ or serves food for the customer in a prompt and courteous fashion while maintaining a high level of quality and consistency to ensure guest satisfactions. Oslash; Greets guests pleasantly as they approach the lobby café; promotes house drinks and food items; util...
Room Attendant- Graduate Tucson
Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation,andhotel surroundings ( mall, restaurants). Ensures that rooms have clean linen, bedding andtowels. Understands and follows all safety and security procedures as mandated by the hotel. Ensures that ro...
FT/PT Housekeeping Room Attendant
The housekeeping functions include: 1) cleaning of guest rooms in a timely manner, complying with room amenities according to brand standards and assisting with guests requests, 2) performing laundry duties, which include washing, drying, ironing, and/or folding hotel linen for use by departments, a...
Fitness Instructor - Hilton Tucson El Conquistador
Under direct supervision of the Elements Supervisor provides group fitness instruction, monitors, educates patrons on fitness and safety, and maintains a safe and enjoyable atmosphere for class participants. Performs related duties as required. Ability to cooperate and work well with other staff mem...
Front Desk Supervisor - Hilton Tucson El Conquistador
Assists the Director of Front Office in managing guest service operations to include guest registration, bell services, telephone services, night audit and guest reservations to ensure guest satisfaction and maximize hotel profitability. Oslash; Ensures adherence to procedures for hotel accoun...
Busser - Hilton Tucson El Conquistador
Assists servers and bartenders in providing fast and courteous service of food and beverage to outlet guests by clearing tables and performing miscellaneous tasks. Oslash; Delivers water to table promptly after guests are seated, may assist the server in refilling glasses when necessary. Oslas...
Banquet Bartender-On Call - Hilton Tucson El Conquistador
Oslash; Must be able to evaluate and select among alternative courses of action quickly and accurately. Oslash; Must work well in stressful, high-pressure situations. Oslash; Regular attendance is required in compliance with Prism standards, as required by scheduling, which will va...
Banquet Set-up - Hilton Tucson El Conquistador
Completes physical set-up and/ or breakdown of banquet/ catering function rooms. Oslash; Maintains cleanliness of banquet rooms, banquet hallways, and storage and service areas. Oslash; May refresh rooms at break; clean ashtrays, remove dirty cups/ glasses, cleans trash cans, replenishes...
Chef de Cuisine - Hilton Tucson El Conquistador
Oslash; Must be able to evaluate and select among alternative courses of action quickly and accurately. Oslash; Must work well in stressful, high-pressure situation. Oslash; Maintain high standards of personal appearance and grooming, which includes a clean, pressed. Safe and effic...