Deskside Engineer / Desktop Support Engineer
Responsibilities :
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Configuration and administration of IBM z / OS mainframe network software.
Configuration and administration of network related 3rd party system software.
Provision of technical support for Mainframe Networking issues during the normal working day and out of hours on call support.
Act as a Mainframe Networking resource for internal and external projects.
Monitor the performance of mainframe networking components and instigate remedial action.
Production of clear technical documentation as appropriate
Compliance with all local, regional, global and regulatory policies, processes and procedures.
Requirements :
Experienced technician with basic skills in most and more advanced skills in some of the following :
TCP / IP and associated products / protocols
SNA, VTAM, APPN / Enterprise Extender
Connect Direct and other file transfer products
Session Management products eg. TPX, Teleview, CL / Supersession
Network Management products eg. NETVIEW, Netmaster / TCPIP
Print server products eg. VPS
Must be a self-starter, but also a completer / finisher who ensures that tasks / projects are fully completed with the necessary updates to documentation.
Well organized and able to keep a number of activities in progress in parallel, balancing priorities as necessary, in particular between support and project work.
Ability to communicate clearly at all levels while working either individually or as a team player is essential.
Strong English language skills are a requirement for this role.
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