CornerStone Staffing has partnered with a company in Keller, Tx to staff for Customer Service Representatives!
Title : Customer Service Representative / Order Puller
Schedule : Start time 8 : 00am, requires mandatory overtime (typically between 45-60hrs / week)
Location : Keller, Tx 76248
Pay : $15.00 / hr
Job Functions :
- Be available to handle member inquiries. Represent the company by answering and documenting all incoming contracts to determine their nature, and respond to complex calls related to specialized products.
- Willing to be in the warehouse for 3-4hrs / day picking / packing orders
- Be comfortable standing for multiple hours a day
- Respond with empathy to complaints and concerns from sponsors.
- Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, and member retention.
- Be open and receptive to feedback.
Basic Qualifications :
- 1+ years of Call Center experience
- Great communication skills
- Ability to understand, interpret, act on, and direct own work based on analysis of a variety of statistical measurements
- Professional phone voice
- Demonstrate analytical and problem-solving skills
- Proficient computer skills
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