Sr Site Reliability Engineer - Paze

Come build the next-gen fintech at Early Warning, network operator of Zelle, where we’re relentlessly focused on empowering prosperity in all its forms.

For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.

From fast money movement for over 100 million people who can access Zelle directly through their banking app to new account opening and beyond we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives.

And we’re only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters), Chicago, IL, San Francisco, CA plus a growing presence in New York City we’re entering our next big chapter.

We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible.

Priority hiring locations are Scottsdale, AZ, Chicago, IL, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA.

We are not actively recruiting in Rhode Island.

People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond.

We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture.

Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual ( remote ) workplace models.

Join us and make your mark on what’s next in fintech.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.

Overall Purpose

To create and maintain the next generation of application infrastructure and to be responsible for reliability, automation and scalability using the latest best practices.

Essential Functions

• Design and implement software and tools to improve the performance - availability, scalability, and latency, while delivering end products to customer with the highest efficiency and meeting all security standards.
• Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.
• Create an efficient monitoring infrastructure using existing (or new) tools like Zabbix, AppDynamics, ThousandEyes, etc.
• Evaluate capacity of the application on a continuous basis to provide stats to the Product / Business teams and provide an efficient path to scale the infrastructure for future needs.
• Identify performance bottlenecks and work with other infrastructure teams to troubleshoot and resolve issues.
• Implement standards across multiple disciplines, systems and practices to improve the overall application delivery.
• Work directly with development teams to provide feedback and technical requirements to the software development lifecycle.
• Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.
• Participate in a 24X7 on-call rotation and act as an escalation point for the application and other underlying systems.
• Support the company's commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

• Education or experience equivalent to a Bachelor’s degree in computer science or engineering.
• Proven related work experience in a medium to large scale enterprise.
• Hands-on experience in writing bash / shell scripts, Linux systems administration.
• Hands-on experience in writing custom cookbooks in Chef.
• Working knowledge of Source control management (Git / BitBucket / SVN).
• Experienced with security and encryption protocols.
• Comfort with facilitating collaboration, open communication and reaching across functional borders.
• Ability to work and multi-task in a fast paced environment.
• Excellent oral and written communication and interpersonal skills.
• High level of customer responsiveness, excellent documentation and communication skills and attention to detail.
• Background and drug screen.

Preferred Qualifications

• Strong programming skills in one or more of the following languages : Java, Ruby, Python, JavaScript, and Go.
• Hands-on experience in supporting applications in a 24X7 customer-facing production environment.
• Strong knowledge of CI / CD workflows.
• Ability to take ownership and support application.
• High level understanding and hands-on experience on TCP / UDP / IP protocols.
• Hands-on experience in F5 configuration and administration.
• Hands-on experience in one or more core and middleware technologies like Tomcat, IBM MQ & Springboot, VMware, Pure Storage, NAS, NetApp.
• Working knowledge of RDBMS systems like Oracle, MySQL and Aurora.
• Working knowledge of AWS, Docker, Kubernetes, Swarm.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The Pay Scale For This Position In

Phoenix, AZ / Chicago, IL in USD per year is : $140,000 - $150,000.

New York, NY / San Francisco, CA in USD per year is : $160,000 - $180,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer.

Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers).

The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.

Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and / or negligible amount of force frequently.

Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

Requires the ability to communicate with internal and / or external customers.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Early Warning Services is an affirmative action and equal opportunity employer.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage Competitive medical (PPO / HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave.
• Maven Family Planning provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Early Warning Services, LLC ( Early Warning ) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws.

The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.

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