Senior GMAS Project Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.

Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.

We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.

Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Before applying for this role, please read the following information about this opportunity found below.

Position Purpose

The GMAS Project Manager is responsible for the delivery of large and / or complex projects for the GMAS backend system (Global Merchant Accounting System).

Individuals in this PM position must have some experience with the GMAS system and high level knowledge of the processes it performs.

The PM will perform all administrative duties associated with managing a project along with oversight and support of GMAS project resources, including business analysts, developers and QA testers.

Projects requiring a PM are primarily projects large enough for a business case, have multiple system impacts and / or projects with complex GMAS requirements.

GMAS PMs are expected to provide strong leadership and develop relationships with GMAS business partners.

Key Responsibilities

Manage Project Timeline

Work with BSDG Project or Program manager to coordinate overall project timelines with the GMAS timeline

Gather LOEs / estimates and GMAS development timeline and communicate as needed

Be vocal and push back as needed when requested timelines are not within the team’s capacity

Ensure that milestones are met in order to deliver on time

Identify when the project is falling behind and identify mitigation strategies

Primary GMAS Point of Contact

Serve as first line of defense for communication between the overall project team and the GMAS project resources and represent the GMAS team in project meetings

Triage requests and questions to determine when / if GMAS resources should be pulled in

Protect the team from distractions to allow them to focus on their work, including unnecessary meetings

Communicate project status and potential escalations with leadership

Manage and track project deliverables

Identify milestones and project tasks and keep a detailed project plan / task manager using Google Sheets

Keep close tabs on project tasks and ensure they stay on track

Ensure project deliverables are in sync with the overall project and identify dependencies

Communicate progress to the project team at the appropriate level of detail based on the audience

Maintain flexibility to work in an agile fashion as needed

Work with the Scrum Masters and Release Train Manager to ensure project requirements and deliverables are reflected in Rally

Manage Requirements

Ensure business requirements (BRD) are fully documented by the requestor and kept updated over the requirement gathering process

Ensure there is a full walk-through of the business requirements and that the appropriate GMAS team members attend

Ensure CR (change request) process is followed as needed

Coordinate requirement gathering sessions and ensure the appropriate team members are engaged

Oversee the business design (functional requirements) to ensure accuracy, clarity and completeness

Coordinate business design walk-throughs with developers and stakeholders

Gather all of the appropriate business design approvals

Manage Priorities

Work closely with the leadership team to understand the priorities of the project in the overall roadmap for GMAS

Communicate with business stakeholders to reiterate project priority

Identify when a priority shift may need to occur and report to leadership team

Work with leadership to align resource priorities as needed

Project Testing Oversight

Oversee test planning, provide input and review and approve the GMAS test plan

Facilitate walk-throughs of the GMAS test plan

Serve as point of contact for the SIT / SAT coordinator

Manage the testing timeline and communicate any delays to leadership

Document and track testing issues, including root cause, mitigation and resolution

Assist in validation when / if needed

Maintain Project Artifacts

Ensure all artifacts required for audit are maintained and archived

Maintain a detailed RAID Log (Risks, Action Items, Issues, Key Decisions)

Maintain other project documents as needed based on project

Resource Oversight

Understand resource bandwidth and capacity

Identify when timelines are not in line with capacity

Ensure resources are accounting for their bandwidth and that project commitments are considered in PI Planning

Qualifications

Education / Certification

Bachelor’s degree preferred

Project management certification is a plus but not required

Required Knowledge

Proficient in G Suite

GMAS backend experience

Understanding of bankcard processing and transaction flow

Some knowledge of Agile methodologies and Scrum best practices

Experience Required

Five or more years of merchant acquiring bankcard experience

Two or more years of experience working with the GMAS system is preferred

Prior project management experience is preferred

Skills / Abilities

Strong analytical and product management skills required, including a high level understanding of how to interpret business needs and translate them into actionable application and operational requirements

Excellent verbal and written communication skills and the ability to interact professionally and fluently with a diverse group including executives, managers and subject matter experts

The ability to effectively apply business knowledge and leadership qualities to solve problems

Strong organizational and time management skills

Effective multitasking and issue tracking skills

Outstanding facilitation, prioritization and negotiation skills

Must have strong leadership skills and demonstrate the ability to be assertive

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and / or interview process should notify a representative of the Human Resources Department.

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