The Opportunity
The job purpose and scope of the Clinical Sales Specialist (CSS) role is to provide TAVI clinical trial and commercial case support, trial enrollment & education initiatives for accounts within a defined region.
In this role, the Clinical Sales Specialist will be an integrated part of the trial and commercial sales process in collaboration with the Territory Manager (TM) to educate interventional cardiologists, cardiac surgeons, and hybrid OR / cath lab personnel on the safe and effective use of Abbott TAVI products.
The role is responsible for customer interface while demonstrating expertise with our TAVI clinical and commercial product portfolio, procedure & therapy to achieve best in class patient outcomes to advance clinical evidence and commercial market share.
This position may be hired at different level, depending on the experience of the candidate. This position may travel more than 50% depending on staffing and regional demands.
The CSS will report to the Regional Sales Director with guidance from the Territory Manager on daily activities.
What You’ll Work On
This position is responsible for the following TAVI clinical trial & commercial activities with key elements of technical & clinical expertise, training & education, customer service & communication skills.
This position collaborates with the Territory Manager, Regional Sales Director, Clinical Lead Specialist to advance market share and optimize the customer clinical experience.
- Successfully complete our internal training plan to include hemodynamics, ECG, angiography, echo & CT imaging modalities and complete the case support and proctor delegate authorizations.
- Provide active clinical trial & commercial case support, demonstrating excellence in procedural success rates & patient outcomes.
- Scrub in sterile and provide TAVI valve loading in procedures & training instruction to trial and commercial customers
- Provide our customers CT valve sizing analysis utilizing the Pie Medical 3Mensio CT program
- Provide trial site engagement & participation in subject selection committee calls
- Lead customer didactic education sessions for account activation before first implants
- Lead pre case planning & debriefing of heart team pre & post procedure and provide ongoing education as requested for proper in - service levels
- Properly manage trial and commercial inventory & acquisition and field trunk stock
- Provide documentation as required for quality assurance initiatives
- Co-develop commercial business plan for assigned region with Territory Manager (TM)
- Co-support internal / external quarterly business reviews with Territory Manager (TM)
- Data entry into Salesforce, Mentor software for customer case support management
- Learn commercial data analytics, resources & tools for effective customer experience
- Support customer engagement strategy with Territory Manager (TM))
- Demonstrate competency with marketing messaging, clinical evidence and medical education portfolio offering
- Complete sales enablement training of professional selling skills and challenger methodology
- Demonstrate knowledge in the TAVI market, industry & competitive insights
- Participate in team meetings, conventions, and national sales meetings as requested
- Complete vendor credentialing process for hospital access as required
Required Qualifications
- Bachelor of Science (BS) or Arts (BA) college degree or equivalent clinical degree i.e., Registered Cardiovascular Invasive Specialist (RCIS), Certified Cardiology Technician, Registered nurse (RN) or Nurse Practitioner (NP), Transcatheter Cardiovascular Surgical / Scrub technician, Physician Assistant (PA).
- 9+ years clinical work experience required in hospital or medical device industry - 5+ years of which are in Structural Heart, endovascular / TEVAR / EVAR / TCAR specific clinical experience or has supported 300+ TAVI cases.
- Verification that you will satisfy all vendor credentialing requirements, which may include vaccination for COVID-19. If you require a medical or religious accommodation from these requirements or if you would like to understand more about these requirements, please advise HR so that we can provide additional information and if needed, we can explore any needed accommodation(s).
Preferred Qualifications
- Degree in life sciences
- Strong consideration will be given to candidates with TAVI or transcatheter Structural Heart experience.
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