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Global Services Tech I

Global Services Tech I

Ashley Furniture IndustriesMadison, MS, US
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Global Services Tech I (Verona site)

Monday-Friday (8am-4 : 30pm) (ONSITE)

Position Overview We are seeking a Global Services Tech I to provide comprehensive technical support for end-users across our organization. This role focuses on hardware / software troubleshooting, device deployment, and IT asset management while delivering exceptional customer service.

Primary Responsibilities

Technical Support

  • Manage IT ticketing system for hardware and software issues
  • Image and deploy desktops, laptops, and tablets
  • Troubleshoot end-user technical issues across multiple platforms
  • Install and maintain printer systems (Laser, Thermal, Check, Badge)
  • Support barcode scanner operations
  • Assist with network cabling installation and maintenance

System Management

  • Configure and troubleshoot software applications
  • Monitor IT asset inventory
  • Track warranty periods
  • Maintain equipment documentation
  • Support system installations

    • Professional Interaction

  • Coordinate with vendors on IT systems
  • Follow established escalation procedures
  • Collaborate with GTS2+ technicians
  • Maintain professional communication with all stakeholders
  • Support cross-functional teams

    • Required Qualifications

  • Technical support experience
  • Hardware / software troubleshooting skills
  • Strong customer service orientation
  • Basic networking knowledge
  • Equipment maintenance experience

    • Technical Skills

  • Desktop imaging and deployment
  • Printer system maintenance
  • Network cabling experience
  • Asset management
  • Ticketing system proficiency

    • Professional Skills

  • Excellent communication abilities
  • Problem-solving capabilities
  • Team collaboration
  • Time management
  • Documentation expertise

    • Physical Requirements

  • Ability to use ladders and lifts
  • Cable installation capabilities
  • Equipment handling proficiency

    • Additional Requirements

  • Commitment to company core values
  • Professional demeanor
  • Attention to detail
  • Organizational skills
  • Customer-focused mindset

    • This position offers opportunities for growth while contributing to our organization's technical support excellence. The ideal candidate will combine technical aptitude with strong interpersonal skills to deliver exceptional end-user support.

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    Service Tech • Madison, MS, US

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