A company is looking for a Sr. Manager of Customer Experience to enhance and automate customer support capabilities.Key ResponsibilitiesDevelop automated processes to scale customer experience support globallyIdentify strategies to improve response time and product satisfaction metricsOversee the development of data streams to analyze customer behaviors and sentimentsRequired Qualifications5-10 years of experience managing high-performing customer experience teams, preferably in health techExperience with off-shore resources and automation for operational efficiencyUnderstanding of hardware and software products used independently and togetherExperience with cross-functional collaboration for customer feedback and satisfactionComfortable working during EST and PST time zones
Senior Associate Customer Experience
A company is looking for a Senior Associate, Customer Experience. Gorgias, Zendesk)Direct experience communicating with customers via various channelsTeam or agent management experience preferredAbility to work in a fast-paced environment. ...
Senior Air Quality Project Manager (10-15 Years Experience)
Senior Air Quality Project Manager (10-15 years of experience). We are seeking a full-time Air Quality Project Manager with 10-15 years of experience in the air quality permitting and compliance field to join our growing Colorado office. This position will have the opportunity to work with our manuf...
Senior Customer Success Manager
A company is looking for a Senior Customer Success Manager to manage a portfolio of workplace mental health programs. ...
Customer Experience Manager
In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager. Store - COLORADO SPRI...
Senior Business Manager Customer Success Design
A company is looking for a Senior Business Manager, Customer Success Design to lead strategic and operational excellence within the Customer Success Design team. ...
Onsite Program Manager
Manages and coordinates program scope, goals, and deliverables by engaging with program managers, functional area managers (FAMs) and other project and systems engineers to ensure installed cabling will support proper systems integration throughout the space. Onsite Program Manager supporting a DOD ...
Customer Experience Program Manager
A company is looking for a Customer Experience Senior Program Manager I to scale operations and adapt servicing models. ...
Senior Transportation Engineer/Project Manager
The Senior Transportation Engineer/Project Manager will assist in managing transportation projects while leading the design of the associated roadway and traffic improvements. Transportation Engineer/Project Manager. Prepare and review project documentation, including design calculations, project sp...
Manager, Product Management
BE PART OF THE CONNECTION As a Product Management Manager on the THIS team, you will be responsible for defining and launching a leading product development process (from ideation to successful product launch) to be used by all lines of business. WHAT OUR PRODUCT MANAGERS ENJOY MOSTActively and cons...
Customer Success Manager
This Customer Success Manager will be orchestrating the delivery of multiple teams' features/integrations/products/workstreams. Demonstrated ability in building client success strategy, executing such strategies and growing customer relationship. Excelacom provides extensive experience in product de...