Contact Center Supervisor
Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support.
They will continue to support agents after training by monitoring their progress, reviewing agents' unavailable status, and providing ongoing coaching opportunities to meet Contact Center KPI’s (80 / 20 5% abandoned rate).
Learn more about the general tasks related to this opportunity below, as well as required skills.
Contact Center Supervisor will assist in hiring and training agents, coaching for career development for knowledge and skills, and providing disciplinary actions when appropriate.
Responsibilities :
- Provide excellent customer service.
- Schedule weekly / bi-weekly meetings.
- Ability to multi-task in a fast-paced environment.
- Must be able to work in a flexible schedule as needed.
- Listen to calls to ensure Call Quality Standards are met.
- Complete IT escalation cases and daily call monitoring report within 72 hours or less.
- Must be able to travel during disaster and / or deployment activation.
J-18808-Ljbffr
Contact Center Supervisor
Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support. Contact Center Supervisor will assist in hiring, training agents, coaching for career development for knowledge and skills and provide disciplinary actions when appropriate. They...
Call Center Supervisor
Driven by our Passion for People, our Operations Supervisors are experts in coaching, training and bringing the best out of our agents. Supervisors consistently perform at a high level. ...
Contact Center Supervisor
Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support. Contact Center Supervisor will assist in hiring, training agents, coaching for career development for knowledge and skills and provide disciplinary actions when appropriate. They...
Contact Center Supervisor
Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support. Contact Center Supervisor will assist in hiring, training agents, coaching for career development for knowledge and skills and provide disciplinary actions when appropriate. They...
Retail Marketing Operations Project Manager
Overseeing multiple projects simultaneously. Tracking budget and expenses of projects, as well as working with vendors to find the best-in-market at cost-efficient merchandising. Adapting and collaborating with all stakeholders through project changes and the evolution of business initiatives. In th...
Remote Administrative Assistant (No Experience Required) - Earn $25/hr-$45/hr, Full-Time/Part-Time, Flexible hours
...
Aircraft Production Supervisors
Join us in Melbourne, Florida, as an Aircraft Production Supervisor and contribute to our mission of delivering ???Solutions to Keep You Flying. As an Aircraft Production Supervisor, you will report to the Director of Operations and Maintenance, overseeing all activities of your assigned work crew. ...
Event Operations Manager
CORE WORK ACTIVITIES Managing Banquet Operations Projects supply needs for the department, (e. Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction. ...
Retail Supervisor, Full Time, Product Operations - Colonial Palms Plaza
Old NavyOld Navy - JobID: 303077 [Store Manager] As a Supervisor at Old Navy, you'll: Serve as a role model to achieve priorities in store, with the customer as the primary focus; Support the store leadership team; Build and share expertise in an assigned specialized functional area; Ensure work tas...
Customer Support Representative
How about this one? Were seeking a Customer Support Representative to work at a Pharmaceutical Company in Largo, FL. With us, its all about finding the job thats just rig Support, Representative, Customer, Retail, Staffing. ...