Your Role :
Reporting to the Manager and Lead Admin, Technology and Operations department, as a ServiceNow Administrator, you will be responsible for building, supporting, and maintaining the ServiceNow platform within the Company and optimizing for use with existing toolsets.
You are technologically savvy, quick, results oriented, creative, and curious about the best use of technology to improve effectiveness, efficiency and feel of the work environment.
You demonstrate initiative, expertise, and passion for the ServiceNow platform and tools which help our people drive business results.
Your Work :
- Develop and configure the ServiceNow platform.
- Work closely with the broader Service now admin team and business partners to create, support and provide the expertise HR Service Catalog and Employee Service Portal within the ServiceNow ITSM and HRSD modules and mobile applications.
- Proven success in implementation of Employee Portal Professional, and Content management for Enterprise.
- Coordinate and implement upgrades, maintain data between ServiceNow and other systems, and create reports and dashboards.
- Build and maintain internal technical documentation, manuals, policies, knowledge, and processes.
- Work closely with HR, other IT groups and business partners to configure and improve ServiceNow capabilities in accordance with ServiceNow HRSD and ITIL best practices.
- Work with ServiceNow vendor on high impact tickets and remediation of them.
- Monitor the health, usage, and compliance of ServiceNow modules as well as develop system integrations and process automation.
- Respond to internal cases from users requiring assistance.
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