Senior Manager Business Operations

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly.

Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year.

Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Sr. Manager of Business Operations reporting into the Mass Markets Technology organization will be a motivated and adaptable individual who will support the leadership team as they execute against defined priorities.

The Sr. Manager of Business Operations will act as a strategic advisor, a problem solver, a communicator, and a facilitator for the Mass Markets Technology organization to drive growth and create operational efficiencies.

This individual will help Mass Markets Technology leadership identify the areas where they must direct their focus and streamline activities to achieve their goals and objectives.

The person in this role is someone who fosters a culture of collaboration, excellence, and innovation within the organization.

Location and Schedule

This is a Work From Home Position in the United States.

The Main Responsibilities

• Supports leadership to define and communicate the vision, mission, and goals of the organization, and align the team and the resources to achieve them.
• Assists leadership with the daily operations of the organization, such as managing the budget, the staff, the projects, and the risks.
• Coordinates, manages, monitors and evaluates the performance and progress of the organization against its goals and objectives.
• Leads or supports strategic initiatives and projects that span across the organization or involve multiple departments or functions.
• Acts as a liaison between leadership and internal / external stakeholders, such as executives, employees, customers, and partners.
• Defines and executes direct and extended leadership staff meeting agendas, including bi-weekly staff meetings, off-site staff meetings, the cadence and content of town halls, 1 : 1 reviews, and operational reviews.
• Represents leadership in meetings and events when needed and communicates the vision and decisions to the team and the stakeholders.
• Ensures leadership is thoroughly prepared for all external and large internal meetings; manages necessary prep calls, ensures prep information is consolidated into a digestible format, etc.
• Anticipates, identifies and resolves issues, challenges or conflicts that may arise within the organization and / or affect leaderships agenda.

In addition, identifies and acts on opportunities to improve the agenda.

• Provides advice and feedback to leadership and the team on various matters and ensures expectations and standards are met.
• Responsible for driving and preparing executive and external communication plans and strategies; regularly creates and submits data, reports and presentations.
• Maintains and keeps strategy presentations up to date.
• Manages internal communications strategy (intra-org and on behalf of the org - partnering with the Senior Manager of Communications.)
• Partners with Executive Assistant to coordinate leadership's calendar to align with internal and external priorities.
• Partners with HR on people planning (work force planning, location strategy, org structure management, and people metrics).

What We Look For in a Candidate

• The ideal candidate will have 8+ years of related experience in a similar role with a Bachelor's degree
• Proven track record of success in an operational role where executive priorities are translated into actionable plans that can be tracked
• Experience with Business Operations and Planning, Business Transformation and / or Management Consulting
• Must possess an executive presence with strong communication skills, both interpersonal and presentation skills (verbal and written)
• Demonstrates excellent organizational skills and experience in engaging a variety of the functional teams
• Highly analytical, critical thinking and problem-solving skills a must
• Ability to navigate complex stakeholder management situations
• Attention to detail across a broad range of contexts and topics
• Excellent planning abilities to meet the needs of the business
• Must be adaptable and able to handle high pressure in a fast paced and evolving environment
• Must coordinate and orchestrate effectively in a matrixed organization
• Able to quickly create connections organization-wide
• Ability to synthesize data for executive consumption
• PowerPoint, Excel and Word skills

Legal Statements

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation.

You will not be penalized for redacting or removing this information.

Compensation

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$111480 - $148630 in these states : AR, ID, KY, LA, ME, MS, NE, SC, and SD.

$117340 - $156450 in these states : AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.

$123210 - $164280 in these states : CO, HI, MI, MN, NV, NH, NC, OR, and RI.

$129080 - $172100 in these states : AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying.

This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position.

Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition # : 335582

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements.

For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role.

Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses").

We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification.

It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

Salary Range

Salary Min : 111480

111480

Salary Max : 172100

172100

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location.

Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive.

To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

You can learn more by clicking here.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses.

If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Note : For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Application Deadline

11 / 12 / 2024