Site Reliability Engineer III

Overview

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

This is a Hybrid Opportunity at our Arlington, TX office (3 days remote, 2 days onsite)

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America, and the Asia Pacific region.

Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer.

We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging.

Here we do more than work we thrive.

Our Purpose : We pioneer the innovations that move and connect people to what matters

The Site Reliability Engineering (SRE) team provides leadership, direction, and accountability for building and running large-scale software systems.

As a Site Reliability Engineer, you will identify and deliver automation solutions designed to ensure high availability and resiliency using your expertise in software development, complexity analysis, and scalable system design.

Strong collaboration skills will be required to work closely with other engineering teams to ensure services / systems are highly stable and performant, meeting the expectations of our business partners and end users.

Responsibilities

JOB DUTIES

• Guide the architecture and development teams on how to make applications highly available, reliable, and performant at global scale
• Partner with architecture team to ensure operability, measurability, and manageability are accounted for in business features and enablers
• Collaborate with product owners and managers to establish service level objectives for applications and agreed consequences if the objectives are not being met
• Collaborate with development team members to identify monitoring gaps, identify application performance improvement opportunities and assist with troubleshooting problems
• Drive the Root Cause Analysis of production issues and other failures within the product software, pipeline, or other DevOps support processes or technology
• Design, build, and champion automated solutions to optimize application / service / platform uptime with minimal human intervention
• Be available for an on-call rotation to participate in troubleshooting and communication efforts outside of normal business hours
• Create and implement standards and best practices, driving adoption across development teams and external vendors as applicable
• Perform other duties as assigned
• Conform with all company policies and procedures

REPORTING RELATIONSHIP

AVP Software Solutions US

Qualifications

Knowledge

• Authority in defining, implementing, and evaluating Service Level Objectives (SLO) and Service Level Indicators (SLI), and associated consequences
• Software development expertise in multiple high-level programming and scripting languages
• Expert in evolutionary database design, query performance analysis, and indexing as a cornerstone for delivering scalable, performant products and services
• Expert in designing, building, and optimizing automated pipelines with automated testing and automated security controls
• Expert in performing Root Cause Analysis and Problem Management
• Experience working in Agile Scrum teams with demonstrated success leading improvements (getting better / faster / happier)

Skills

Help establish and maintain a culture of learning through the development and sharing of skills, knowledge, process and tools;

combat traditional silos that create us and them environments

• A driving passion for finding solutions to hard problems at scale and operationalizing them
• Exceptional critical thinking and communication skills, with a passion for leveraging documentation as a tool for constant improvement

Additional Knowledge Skills and Abilities

• Pipeline Automation : Azure DevOps (YAML, ARM), Terraform, Jenkins, Chef, Octopus Deploy
• Code Scanning : SonarQube, Checkmarx, Blackduck
• Source Code repos : Git
• Containerization : Azure Kubernetes Service, Kubernetes (open source), Docker
• High level programming languages : Java, C# (NET MVC and NET Core), Go
• Scripting : PowerShell, Bash
• Database : Oracle, Microsoft SQL Server, NoSQL (eg CosmosDB)
• Test Automation : XamarinUITest, Specflow, DevTest, Selenium, Test Data Manager, Postman, Maven, TestNG, JMeter
• Operating systems : Windows, Linux
• Cloud Platforms : Azure
• Metrics and Monitoring : Splunk, Azure Application Insights, Azure Monitor
• Networking : Azure DNS, Virtual Networks, Azure API Manager, Azure Application Gateway, Akamai WAF / CDN

Education

• Bachelor’s Degree in related field or equivalent work or military experience required
• Master’s Degree in related field preferred

Experience

• 5-7 years experience in software development and test automation required (C# or Java)
• 5-7 years of cloud experience strongly preferred (Azure)

What we offer : Generous benefits package available on day one to include : 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay, and nine company holidays.

Our Culture : Our team members define and shape our culture an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging.

Here we do more than work we thrive.

Compensation : Competitive salary and bonus eligibility.

Work Life Balance : Flexible hybrid work environment up to 2 days per week in office.

LI-Hybrid

LI-SG1

Salary

The base salary range for this role is : USD $97,500.00 to $185,400.00.

At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level.

The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education.

This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits on day one of employment.

J-18808-Ljbffr