Part Time Night Shift 7p-7 : 30a (weekends and holidays required)
Week 1 Friday, Saturday
Week 2 Sunday, Monday
Week 3 Friday, Saturday
Week 4 Wednesday, Friday
Primary Function
The Patient Access Service Specialist (PASS) performs patient admitting and registration activities in accordance with established hospital and departmental policies and procedures.
This position is part of a 24 / 7 Patient Access Team that completes all registration, insurance verification, copay collection, admission, discharge, and transfers for all emergent and urgent patients.
The PASS role is required to provide excellent customer-focused and efficient service to both internal and external customers while representing both Nemours and the Emergency Department in a positive, professional manner.
They are responsible for demonstrating a commitment to service, organization values, and professionalism through appropriate conduct and demeanor at all times.
- Essential Functions
- Assists with proper patient identification and interviews patient and / or guarantor face to face or over the phone to complete efficient and accurate registration, which includes demographic, geographic, and financial / insurance information for all patients seen in the emergency room, transported via Nemours transport teams, born at the hospital, and admitted outside of typical business hours.
- Obtains appropriate signatures for consent to treat and financial responsibility forms which may include interaction with internal and external parties to determine legal guardianship status.
- Adheres to all state and federal regulations, including but not limited to EMTALA, HIPAA, OSHA and Joint Commission; provides patient and / or family with information required by state and federal regulations.
- Consistently demonstrates excellent, empathetic, and knowledgeable customer service skills to internal and external parties, including but not limited to patients, families, physicians, coworkers, payors, etc.
- Coordinates with nursing and transport staff to timely process transfers and discharges.
- Verifies insurance benefits using available resources, including Epic and external payor options including phone calls and websites.
- Collects applicable copays and posts collected monies to the patient’s account.
- Participates in other projects and duties as assigned by the lead or manager.
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