Restaurant Supervisor (Front of the House) - City Cruises Norfolk

City Experiences is seeking a Cruise Restaurant Supervisor for our City Cruises operation in Norfolk, VA

About Us :

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests / riders annually.

If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

About You :

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity :

The successful Restaurant Supervisor manages the day-to-day activities of the front-of-the-house including cruise execution, assisting with details and recruitment in conjunction with the restaurant manager to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.

Essential Duties & Responsibilities :

• Supervise and coordinate the activities of restaurant front of house staff to ensure efficient and effective operations.
• Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences.
• Train and develop restaurant staff to provide excellent customer service and maintain high levels of cleanliness and hygiene.
• Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback.
• Resolve customer complaints and ensure that all guest issues are handled in a timely and professional manner.
• Ensure compliance with all health and safety regulations, as well as restaurant policies and procedures.
• Collaborate with management to develop and implement strategies to improve restaurant performance and profitability.
• Assist with the recruitment and hiring of new restaurant staff as needed.
• Perform other duties as assigned by management.

Requirements & Qualifications :

• High school diploma or equivalent required.
• Associate degree preferred.
• Minimum of two (2) years guest service experience.
• Supervisory experience required.
• Responsible alcohol service requirements TIPS Certification required.
• Health department sanitations codes & requirements SERV Safe Certification required.
• Energetic and enthusiastic personality essential.
• Proficiency in computer systems and software such as POS systems
• Will work for extended periods without sitting.
• Required to lift furniture and other heavy items such as dishes up and down stairs.
• Will be required to be available for work on all major holidays.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.

We encourage qualified applicants with arrest and conviction records to apply.

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