Job Description
This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers.
The Store Leader is required to regularly and customarily exercise discretion in managing the overall operation of the store.
In particular, a substantial portion of time is spent supervising and directing the workforce, making staffing decisions hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the stores financial performance, and managing safety and security within the store.
Additionally, they would be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.
Duties and responsibilities
Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
Support and follow all safety and loss prevention initiatives
Assemble an effective retail team through recruiting, training, and development.
Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly
reviews store environment and key business indicators to identify problems, concerns, and opportunities for
improvement to provide coaching and direction to the store team to achieve operational goals.
Develop a strong management team through succession planning using the internal promotion process
Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety,
merchandising, and just-in-time replenishment
Monitor and analyze business processes and results to profitably achieve Royal Farms goals
Adhere to company policy for checking in external and internal vendors
Ensure the proper execution of all Royal Farms marketing programs
Connect with the community in which we operate to establish positive relationships
Provide leadership to their retail team members that ensures a pleasant customer service experience
Ensures adherence to applicable wage and hour laws for nonexempt Associates and minors.
Conduct meetings with retail team members and encourage on-going open communication, feedback and
follow-up
Communicates clearly, concisely and accurately in order to ensure effective store operations.
Resolution oriented in all Employee Relations activities
Recognize employees that adhere to the companys standards
Ensure the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, cash, etc.)
Complete other tasks as assigned
Qualifications
The ideal candidate for the Store Leader position will :
Have consistently demonstrated strong leadership skills
Possess strong written, verbal, and interpersonal communication skills
Possess strong supervisory and organizational skills
Have at least 2 years fast food / retail management experience.
Have earned a high school diploma or GED
2-year college degree preferred
Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making
skills.
Food Safety Certification preferred
Be at least 18 years old
Must be able to travel as required
Must be available to work all shifts, weekends, and holidays based on business needs.
As you will be training employees who are required to lift and bend, you should be able to lift, bend, and stand as many as eight hours per day
Be able to lift and carry 50 lbs
Wage
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