Call Center Agent

Job Description

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary :

The experience of a lifetime begins with us! In a nutshell, we set guests up for a great time here at Park City Mountain.

Come join an awesome team for the upcoming winter ski season.

Job Specifications :

Expected Pay Range : $20.00 - $23.39 / hour

Shift & Schedule Availability : Full & Part Time, Weekends and Holidays

Skill Level : Entry

Job Responsibilities :

Accurately book ski school lessons, lift tickets, season passes, and winter activities.

Professionally resolve and follow through with any guest inquiries, including any returns or refunds.

Comfortable in a high-energy environment.

Savvy with a computer and telephone.

Be organized, accountable, responsible, and proficient with time-management.

Promote and embrace our Mission and Core Values

Be available on holidays and weekends.

Be passionate about serving others.

Commitment to working the entire winter season (through April 2023).

Have an enthusiastic and outgoing personality

Be a clear and effective communicator (verbal & written).

Remain cool under pressure.

Other responsibilities as needed

Job Requirements :

Previous customer service experience preferred

Proficient typing skills required

High school diploma or equivalent required

Must be 18 years of age or older required

The expected pay range is $20.00 - $23.39. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 502828

Reference Date : 07 / 18 / 2024

Job Code Function : Product Sales / Scanning