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Patient Access Representative

Patient Access Representative

MedasourceBaltimore, Maryland, United States
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Position : Patient Access Representative

Location : Baltimore, MD 21229

Duration : 6 month contract with potential for extension or conversion

Start Date : ASAP

Job Description : In this critical role, you will provide exceptional customer service to patients and families while supporting the Emergency Department (ED) and hospital admissions. You will thrive in a fast-paced, team-oriented environment, working directly with patients, staff, and providers. This position offers a variety of shift options (day and night), overtime opportunities, and a professional dress code with branded apparel provided.

Day Shifts :

  • Sun–Tue : 7 : 00 AM – 7 : 00 PM + Wed : 7 : 00 AM – 1 : 00 PM
  • Wed : 1 : 00 PM – 7 : 00 PM + Sun–Tue : 7 : 00 AM – 7 : 00 PM
  • Mon–Fri : 7 : 00 AM – 3 : 30 PM (includes ED runner support for admissions / floor)

Night Shift :

  • Wed : 1 : 00 AM – 7 : 00 AM (Thurs morning) + Thurs–Fri : 7 : 00 PM – 7 : 00 AM

    • Responsibilities :

  • Greet and assist patients in the Emergency Department and admissions areas
  • Complete admission paperwork and ensure accuracy of patient records
  • Serve as a runner to deliver documentation between ED, patient rooms, and hospital floors
  • Discuss residual balances and assist with payment collection as needed
  • Accurately input data using dual monitors and hospital systems
  • Collaborate closely with team members and hospital staff in a high-volume environment

    • Minimum Qualifications :

  • Excellent customer service skills
  • Strong verbal communication and interpersonal abilities
  • Team-oriented mindset (this is not an independent role)
  • Mobility to walk, stand, and frequently move between departments and patient rooms
  • Comfort discussing financial responsibilities with patients
  • Proficiency with computers, typing, and multitasking with dual monitors

    • Preferred (Not Required) :

  • Prior healthcare or hospital experience
  • Insurance knowledge
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    Patient Representative • Baltimore, Maryland, United States

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