Account Manager

Job Description

Job Description

Company Overview :

WheelHouse IT is a leading Managed Service Provider (MSP) dedicated to delivering exceptional IT solutions and support to our clients.

We specialize in providing comprehensive technical services and innovative solutions tailored to meet the unique needs of businesses across various industries.

Job Overview :

This role requires a unique blend of technical expertise, sales acumen, and leadership skills to effectively manage our team of technical professionals while driving sales growth and customer satisfaction.

The Account Manager is responsible for client retention and growth, leading a team of six to success.

Key Responsibilities :

Team Leadership :

• Lead and mentor a team of technical professionals, ensuring high performance and productivity.
• Provide guidance, support, and expertise to team members, fostering a culture of continuous learning and development.
• Drive success through constructive feedback and positive reinforcement of team members.

Sales Management :

• Quote solutions and follow the sales process until deals are won.
• Develop and execute sales strategies to drive revenue growth and achieve sales targets.
• Identify new business opportunities within existing clients and provide proactive solutions.
• Collaborate with the sales team to prepare proposals, negotiate contracts, and close deals.
• Coordinate procurement and delivery of items to appropriate team members for execution.

Client Engagement :

• Build strong relationships with clients through regular communication, proactive support, and timely resolution of issues.
• Serve as a trusted advisor to clients, understanding their business needs and recommending tailored IT solutions.
• Act as the escalation point for complex technical issues, ensuring prompt resolution and client satisfaction.
• Conduct Strategic Business Reviews and maintain healthy client relationships.

Technical Expertise :

• Stay abreast of industry trends, emerging technologies, and best practices to effectively advise clients and support the team.
• Provide guidance and assistance to team members, leveraging your expertise to overcome technical challenges.
• Coordinate solution design and presentation with the Lead Engineer.

Qualifications :

• Proven experience in a technical leadership role, preferably within the MSP industry (minimum 4 years).
• Strong sales and business development skills, with a track record of achieving sales targets and driving revenue growth.
• Excellent communication, presentation, and negotiation skills.
• Understanding of IT infrastructure, cloud technologies, networking, and security.
• Professional Services Automation experience (ConnectWise Manage, N-Able, Accelo, Halo, Autotask, etc.).
• Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
• Project Management experience.
• Leadership qualities such as integrity, resilience, and the ability to inspire and motivate team members.
• Valid Driver's License.
• Ability to lift 50 pounds on occasion. Mobility and transportation to go onsite as required (arrangements can be made to bypass the weight requirement for disabled employees, however, mobility is a necessity).

Salary Range : $65,000 - $80,000

Join WheelHouse IT and be a part of a dynamic team that values innovation, client satisfaction, and professional growth. Apply now and lead our team to new heights!

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