Description
The Senior DTC Sales & Customer Support Manager will lead and manage the sales and customer support teams to achieve sales targets, ensure exceptional customer service, and drive overall growth for Hydroviv.
This role requires a strategic thinker with a proven track record in DTC sales, customer support, and team leadership.
Responsibilities :
- Develop and execute sales strategies to achieve and exceed revenue targets.
- Lead and manage the sales and customer support teams, fostering a high-performance culture.
- Analyze sales data and customer feedback to identify trends and opportunities for improvement.
- Build and manage a sales program to train and align team.
- Collaborate with marketing to design and implement promotional campaigns and initiatives.
- Ensure exceptional customer service standards are met and maintained.
- Oversee the development and implementation of customer support processes and systems.
- Monitor key performance indicators (KPIs) and report on sales and customer support metrics.
- Drive continuous improvement initiatives to enhance customer satisfaction and loyalty.
- Train, mentor, and develop team members to achieve their full potential.
- Stay current with technology and industry trends and best practices to ensure Hydroviv remains competitive.
Qualifications :
- Bachelor’s degree in business, marketing, or related field.
- Minimum of 7 years of experience in DTC sales and customer support, with at least 3 years in a leadership role.
- Proven track record of achieving sales targets and driving growth in a DTC environment.
- Strong leadership skills.
- Excellent communication and interpersonal skills.
- Proficient in CRM and customer support software.
- Analytical mindset with the ability to interpret sales data and metrics.
- Strong problem-solving skills and attention to detail.
- Passion for customer service and a customer-centric approach.
About us - The world’s leading water experts, we deliver high-quality water solutions to residential, commercial, and industrial customers.
Headquartered in Rosemont, Illinois, Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole- house filtration systems.
We improve water across all aspects of consumers’ lives.
GLOBAL CONSUMER PRODUCTS DIVISION (CPD)
Mission Statement : Become the global leader in water transforming systems, by creating world-class, consumer-centric brands that drive penetration of iconic products and deliver recurring revenue through proprietary consumables and omni-channel experiences that empower consumers in choice for their water needs that meet their lifestyle.
To learn more visit -
We offer competitive compensation & benefits including : Medical, Dental, Vision, Life, 401(k) & 401k Match, Parental Leave, Unlimited PTO, Additional voluntary benefits
Senior Manager - SALT Sales and Use Tax
Manage the following types of sales and use tax consulting projects; technical research memoranda, nexus studies, exposure quantification, voluntary disclosures and other sales tax mitigation strategies, audit defense and appeals, reverse sales tax audits and other sales tax refunds, ASC 450 reviews...
Sales Capture Senior Manager, Financial Services - Midwest FS
They manage the opportunity from sales pursuit to close using deep sales process and offering expertise and develop relationships with key buyers and decision-makers at new and or existing clients to protect and grow the business. Provide discipline and rigor to the sales process as an expert on sal...
Senior Manager, Legal Operations Consultative Sales
The Senior Manager, Forensic Technology will be responsible for assisting the Managing Director of Legal Operations build out the service line by developing and cultivating new business relationships with enterprise legal departments to operationalize and build processes and workflows to help run le...
Senior customer success manager enterprise accounts
Para postularse para este puesto, cree un currículum de calidad.Vea a continuación algunos consejos sobre cómo crear un excelente Currículum :.Apply (by clicking the relevant button) after checking through all the related job information below.Este es un consejo básico, pero los candidatos lo pasan ...
Senior National Sales Manager (VP of Sales)
The Senior National Sales Manager (VP Of Sales) will develop and implement sales strategies, identify potential customers, lead existing customer and vendor relationships, and supervise customer and competitor activity and industry trends. James Martin Vanities seeks the right individual to fill the...
Senior Associate / Associate Manager, Sales Strategy and Planning
You will report into the Senior Manager of Sales Strategy and Planning within the Sales Planning & Incentives organization. Become the subject matter expert on sales data, sales incentives, while also gaining a comprehensive understanding of the sales process and drivers for each business unit we su...
Senior Sales Manager - Chicago
AdTheorent is recruiting a sales executive who will be responsible for continuing and creating new sales momentum in the . Drives contract negotiations for business in support of new sales, account growth and contract renewals. Attention to delivering the highest level of sales and operational ...
Senior Deal Desk Manager (Sales Operations Department)
Experience in an internal sales organization supporting a Sales team for a US/EMEA HQ company. This is our Senior Deal Desk Manager role for those who strive to implement functional processes and drive them to full completion. Build and lead a team of deal desk professionals chartered to help suppor...
Inside Sales/ Customer Support Specialist
Inside Sales/Customer Support Specialist. Inside Sales/Customer Support Specialist Responsibilities:. Inside Sales/Customer Support Specialist Requirements:. Supporting the sales representatives on big projects. ...
Advertising Senior Sales Account Manager, Adapt
As an Sales Account Manager on the Adapt team, you will work with internal and external customers to create and execute advertising strategies while driving incremental revenue. Amazon Adapt deploys highly skilled, hyper-agile talent that ensures customers can continue to invest in their partnership...