Director of Outside Plant Operations

Customer Service Excellence

In keeping with our mission of customer satisfaction, all jobs carry with them an overriding responsibility to provide extraordinary customer service in terms of quality, timeliness, and assistance.

A commitment to service excellence is expected of all employees.

Position Overview / Description

• Directs all broadband and telephone company plant operations, ensuring continuous, reliable cabling and network equipment operations.
• Plans and directs outside plant facilities by performing the following duties, personally or through subordinate employees.
• Supervises and coordinates the activities of the Construction and Installation teams.
• Ensures excellent customer service and quality construction of broadband and telephone plant.
• Responsible for ensuring all job orders are built and cutover in a timely manner in accordance with accepted construction requirements.

Essential Job Functions

• Oversees the construction, replacement, removal, and maintenance of aerial and buried cable (including fiber-optic) transmission equipment.
• Assists with planning strategies to upgrade and expand the network of the company.
• Plans for future growth and upgrading of the network and analysis new or emerging technologies / equipment as they relate to growth or enhancement needs.
• Ensure that a Preventative Maintenance (PM) Plan is in place for all field facilities, equipment, tools, and vehicles.
• Develops and monitors department budgetary controls.
• Dispenses advice, guidance, direction, and authorization to carry out major plans and procedures consistent with established policies and practices.
• Ensures that telephone company personnel understand RUS specifications, established safety procedures, and preventative maintenance for all equipment.
• Reviews plant conditions and makes recommendations on major improvements.
• Handles customer complaints and issues and provides options and resolutions.
• Works with managers of other departments to deal with various employee and customer issues.
• Meets with vendors, schedules installation / repair, and assigns work as necessary; initiates or recommends the purchase of equipment and supplies;

supports company material inventory and ordering practices.

• Reviews the organization's operating results, compares them to established objectives, and ensures that appropriate measures are taken to correct unsatisfactory results.
• Analyzes trouble reports and recommends solutions as well as improvements in the network.
• Supervises and coordinates work activities of construction, operation, and service activities. Responsible for determining which construction activities will be completed with Company personnel and which will be bid to contractors.
• Has oversight for all company fleet vehicles and equipment. Makes recommendations for vehicle and equipment replacements, as well as recommendations regarding changes to Outside Plant policies and procedures.

Monitors adherence to same.

• Meets and coordinates projects with contractors, power companies, state agencies, and municipalities.
• Assists the Engineers with job orders, specifying and requisitioning materials, and obtaining buried service permissions.
• Prepares and coordinates work schedules for employees based on department needs and available resources.
• Directs training for all outside plant personnel. Attends conferences and meetings as needed.
• Represents the organization with major customers. Performs other job duties and responsibilities as required to fulfill job functions or as assigned
• Supervises employees in the Outside Plant Department.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees;
• planning and establishing appropriate standards, policies, and procedures; assigning and directing work; appraising performance;

rewarding and disciplining employees; addressing complaints and resolving problems.

Preferred Qualifications

• Bachelor’s degree in Construction Management, Engineering, or related technical field, plus ten or more years of related telephony experience and / or training or equivalent combination of education and experience.
• Minimum of seven years of progressively more responsible work experience in telephony outside plant personnel and construction management required in order to supervise staff and all activities in plant construction effectively.
• Minimum of five years working with RUS codes and regulations, 395 and 515 contracts, reporting, and construction practices.
• Holds or can obtain a Contractor's License within Utah and Nevada. Minimum of B100 or E100 license.
• Knowledge of telephony cutover procedures and right-of-way / permission acquisition.
• Strong analytical skills necessary to troubleshoot complex electronic / telephony problems.
• Strong interpersonal communications skills necessary to maintain productive relationships with internal as well as external customers.
• Ability to concentrate and pay close attention to detail when coordinating workflow and observing outside plant construction.
• Maintains consistent attendance to ensure work is completed in a timely manner.
• Knowledge of NISC iVue accounting software and Microsoft Office products needed.
• Ability to organize and prioritize work, make sound decisions, and attention to detail.
• Knowledge of Company policies, procedures, products and services.
• Skill in oral and written communication.
• Ability to read, analyze, and interpret computer reports and printouts.
• Skill in analytical thinking and problem-solving.
• Ability to organize, prioritize, and handle multiple work assignments.
• Ability to complete work accurately under time constraints and deadlines.
• Ability to communicate courteously and professionally with co-workers and various business contacts.
• Ability to function effectively as a team player
• Required to travel to company and / or customer locations
• Ability to travel by automobile to various Company locations and customer premises.
• Ability to obtain and maintain a valid Commercial driver’s license.
• Certifications for the operation of forklifts, excavators, horizontal drills, and other equipment are a plus.
• Knowledge of Company safety policies and procedures.
• Knowledge of RUS codes and regulations, reporting, and construction practices.
• Skill in operating and maintaining various testing, installation, and repair equipment.
• Ability to read and interpret documents such as maps, blueprints, schematics, and operating / maintenance instruction manuals.
• Ability to operate standard office machines and equipment such as telephone, calculator, and PC keyboard.
4 days ago