General Purpose :
To provide continuous improvement of the total quality of the branch / office as it relates to assisting the Administrator / Director of Health Services with the office operations and the scheduling of patients / clients requiring care.
Essential Functions :
- Assists the Administrator / Director of Health Services in establishing and monitoring compliance with quality and operations standards.
- Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and / or organizes / reorganizes job schedules for personnel.
- Verifies client insurance.
- Assists with recruitment, hiring, onboarding, retention, employee / labor relations, compensation and employee development.
- Creates files for employees, verifies licenses / education credentials, certifications, performs background checks, and places advertisements for staff positions.
- Assists with clinical, marketing, payroll and / or collection functions, as needed.
- Ensures all assigned office functions are completed in compliance with federal, state, local laws and CHAP regulations as well as all policies, procedures, and standards of Interim HealthCare.
- Promotes agency through education to prospective and existing patients / clients.
- Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.
- Completes other assignments as requested and assigned.
- May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization / department.
Minimum Education & Experience Requirements :
- Medical Assistant certification
- Associate Degree or equivalent years of training or work experience.
- One (1) year experience in healthcare, preferably hospice or home health.
Knowledge, Skills & Abilities Required :
- Proven organizational skills and detail orientation.
- Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
- Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
- Proficient in current company software programs.
Working Conditions & Physical Effort :
- Work is normally performed in a typical interior / office work environment.Ability to work flexible schedule and / or evening hours as needed.
- Ability to sit in front of CPU for long periods of time.
- Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
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