Position Objective :
The Field Service Engineer (FSE) performs customer installs, repairs and preventative maintenance on a variety of laboratory instruments in assigned territory.
The FSE positively interacts with customers to solve technical problems and identify areas to improve their work.
Essential Functions :
- Provides onsite installation of instruments, upgrades, updates, repairs and planned maintenance service
- Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
- Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
- Interacts with customers to offer and close the sale of service contracts and other service products.
- Collaborates with internal partners to resolve customer issues and improve processes.
- Follows all reporting responsibilities of Remote Service Dispatch (RSD), Customer concern, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
- Is familiar with and follow policies that pertain to the handling of spare parts : ordering, usage, returns, physical count, car stock management, etc.
- Completes Qualification & Validation Products at customer sites.
- Maintains their technical competency level servicing new instrument and problems by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
- Manages travel expenses and follows Life Technologies travel policies and guidelines.
- May be required to perform other related duties as the need arises and / or assigned.
Education Requirements :
Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.
Required Qualifications :
- 3+ years of relevant experience in a related science, engineering and / or customer facing role
- Uses effective questioning to identify customer needs
- Exercises judgment setting work priorities and identifies next steps
- Requires minimal oversight
- Participates as a positive influence to the team
- Quickly adapts to change with positive and constructive feedback
Preferred Qualifications :
- Experience in a clinical, diagnostics and / or other regulated environment
- Aptitude for learning and understanding IT systems and processes
- Experience in related product applications
Working Conditions :
Frequent travel to customer site is required and ranges from 25-75% of work time. Works both in home office as well as in a laboratory environment.
Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials.
Must be able to work overtime and flexible shifts.
Electrical Field Service Engineer
On behalf of my client, an international company that develops and provides automation equipment and engineering for Wood Panels & Building materials manufacturers, I am seeking for an Electrical Field Service Engineer to join the US team. A fantastic opportunity for a motivated Electrical Engineer ...
Field Services Engineer (Thomasville, GA)
Field Services Engineers are the primary technical resource for the field sales force and are responsible for actively driving and managing projects to completion which may include site assessments, product selection, installation oversight, product training, etc. Field Services Engineers provide gu...
Field Service Engineer
Field Service Engineers are paid hourly with opportunities for overtime, including travel time. Assist in product development by training end customers' Service Engineers on the installation and maintenance of new product lines. Establish and maintain excellent communication and customer service rel...
Field Service Engineer
As a Field Service Specialist, you will provide advisory services to customers and/or third party contractors on existing and/or newly acquired equipment and components. Carry out service calls on a preventative and reactive basis as required, undertaking service and repair of products and systems t...
Field Service Engineer/Medical Imaging Repair
FIELD SERVICE ENGINEER FOR X-RAY & MAMMOGRAPHY. Submitting field service reports in a timely manner. Based out of Conyers GA, we supply customers with medical replacement parts, equipment and service. Priding ourselves on delivering the very best in customer service and being reputable in all we...
Field Service Engineer
The Field Service Engineer (FSE) utilizes strong electrical knowledge and product expertise to advise their work group in resolving issues impacting the availability and reliability of the product. Essential Responsibilities for Field Service Engineer:. Over the decades, we have expanded our employm...
Field Service Engineer - RF
This position offers opportunities for the candidate to grow into other roles within the company, such as systems engineering, applications engineering, or design. The RF Engineer plays an essential role in the process of understanding customer needs, translating them into requirements and formulati...
Field Service Engineer II
You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders. You will drive continuous improvement initiatives in the processes related to field services and product development. You will achieve revision and correction of work instructions and custom...
Field Service Engineer
Preferably a degree or certification in relevant engineering fields (Field Service, Mechanical, Electrical Engineering, etc. Participate in continuous improvement initiatives and support training of new Field Service Engineers. Experience in field service, PC building, repair, and software installat...
Field Service Engineer
Ability to troubleshoot, identify and remedy Hardware issues Knowledge of communication protocols such as Modbus, ModbusTCP, BacNet, Profibus, Great customer interaction and building be the key local customer lead for your specific Service Territory Opportunity to work with sales, solutions and serv...