Job Description
Job Description
We are currently recruiting for a remote Customer Service Representative to join our client in the Non-Profit sector, located in San Fernando Valley, California.
Must be located within 50 miles of the San Fernando Valley. As a Customer Service Representative, your role will involve engaging with customers, managing their inquiries, and maintaining accurate records of customer interactions.
This role offers a long-term contract employment opportunity and requires proficiency in both English and Spanish languages.
Responsibilities :
- Engage with customers through outbound calls, providing professional and friendly service to pitch our offerings
- Utilize provided scripts and persuasive techniques to generate leads and engage potential customers
- Accurately record and update customer information in our database
- Identify customer needs, clarify their information, and propose solutions based on our service offerings
- Maintain a professional tone at all times, ensuring exceptional customer service
- Utilize strong communication and negotiation skills to persuade and engage customers
- Participate in training and development sessions to continually enhance your sales and communication skills
- Utilize technology effectively, including CRM systems and call center equipment
- Monitor work progress to meet targets and reach metrics
- Manage customer inquiries via email, inbound and outbound calls, and schedule appointments as necessary
- Proficiency in answering inbound calls effectively and professionally
- Experience in a call center customer service environment
- Strong customer service and communication skills
- Ability to perform data entry tasks with accuracy and speed
- Proficiency in handling email correspondence in a professional manner
- Experience with both inbound and outbound calls
- Proficiency in Microsoft Excel and Microsoft Word
- Ability to perform order entry tasks accurately and efficiently
- Experience in scheduling appointments in a timely and organized manner
- Understanding of the non-profit industry and its unique needs and challenges
- Ability to handle high-stress situations and maintain a calm and professional demeanor
- Excellent problem-solving skills and the ability to think on your feet
- Ability to work well in a team and contribute to a positive work environment
- Strong multitasking skills and the ability to handle multiple tasks at once
- Excellent time management skills and the ability to meet deadlines
- Willingness to continually improve and develop relevant skills and knowledge
- High level of commitment to providing excellent service to customers
- Ability to handle sensitive information with discretion and integrity.
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