The Member Services Representative
Objective :
The Member Services Representative is responsible for growing the membership base and connecting members to the Personal Training Manager.
The Member Services Representative is also the club ambassador connecting the local community with their club.
Key Performance Indicators :
Close 70% of membership consultations.
Schedule 90% of new members with Personal Training Manager for training consultations.
Keep current accounts / membership dues in good standing.
Complete daily tasks as assigned by the club's follow-up algorithm.
Characteristics of successful Member Services Representatives :
Outgoing-Member Service Reps.
are the easiest people to talk to (on the phone, in person, etc.).
They ask great questions and listen with care.
They are the face of the club so they must set the bar for professionalism.
Motivated-Member Service Reps.
are always busy.
They never stop during working hours prospecting on the phone, on social.
media, and at community events.
Happy-Member Service Reps. can be counted on for a positive uplifting smile or word of encouragement.
Member Services Representative
The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. Greets all members & guests with a focus on member engagement and retention. Checks in all members and guests in accordan...
Week Day Morning Member Services Representative
Member Services Representative Mon 4:30 AM-1 PM, Tues-Fri 6:30 AM-2:30 PM. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and profession...
Overnight Member Services Representative
The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. Greets all members & guests with a focus on member engagement and retention. Checks in all members and guests i...
Financial Services Representative – State Farm Agent Team Member
Drew Federau - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative – State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services and products to benefit clients and their famili...
Member Services Representative SEASONAL
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
The Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. Greets all members & guests with a focus on member engagement and retention. Checks in all members and guests in accordan...
Future Opening: Member Services Representative SEASONAL
Member Services Representative (Mon-Thurs 2pm-10pm and 2pm-9pm). Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way wit...
Member Services Representative
The Member Services Representative is responsible for growing the membership base and connecting members to the Personal Training Manager. The Member Services Representative. The Member Services Representative is also the club ambassador connecting the local community with their club. Characteristic...
Overnight Member Services Representative
The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. Greets all members & guests with a focus on member engagement and retention. Checks in all members and guests i...
Financial Services Representative - State Farm Agent Team Member
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive. ...