Associate Support Engineer - 744000075090391-2643

Join to apply for the Associate Support Engineer - 744000075090391-2643 role at Eurofins Viracor BioPharma Services

This job was posted by https : / / www.kansasworks.com. For more information, please see : https : / / www.kansasworks.com / jobs / 13336162

Eurofins Scientific is an international life sciences company providing a range of analytical testing services to clients across industries, ensuring safety and authenticity of products related to food, water, medicines, and more. With over 58,000 staff in 900 laboratories across 54 countries, Eurofins offers extensive testing and research services globally.

The Support Engineer role involves providing support within the desktop computing environment, including installation, diagnosis, repair, maintenance, and upgrades of end-user equipment. Responsibilities include help desk support, problem analysis, training, account management, and hardware / software maintenance.

Essential Job Duties

• Respond to help desk tickets and provide remote support for hardware, software, and connectivity issues.
• Provide first-level support and triage for incidents, routing to appropriate teams.
• Assist with desktop support that cannot be resolved remotely.
• Maintain accurate support records and update knowledge bases.
• Assist employees with administrative needs like password resets, application access, and backups.
• Educate users on operating systems and software applications.
• Set up and configure new user accounts, hardware, and communication tools.
• Participate in onboarding and offboarding processes, including account and permission management.
• Manage IT inventory and licensing compliance.
• Coordinate hardware / software maintenance and escalate issues as needed.
• Install and update software applications.
• Maintain backup routines and change logs.
• Represent the department professionally and perform other duties as assigned.

Knowledge, Skills, and Abilities

Additional Details

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