White Bison Coffee General Manager

Summary

As a General Manager, you will be responsible for leading the day-to-day store and financial operations of a multi-million dollar business.

As with any leadership position, General Managers are expected to have relatively open availability to support the needs of the business and effectively serve our guests.

You will receive in-depth training on all facets of the business while shadowing some of our most experienced General Managers, so when you hit the floor for the first shift you have the tools necessary for success.

Our GM’s develop and deploy a mix of skill sets : marketing strategies, technology troubleshooting, financial analysis / reporting, sales tactics, leadership methodologies, workforce planning, inventory management, supply chain solutions, vendor management, recruiting approaches, human resource functions, and safety compliance.

When You Work :

• Day Shift : 6 AM - 4 PM (1st Shift)
• Monday through Friday, with Weekend Availability Expected
• Expected 50 Hour Workweek
• Overtime Exempt Status

What We Need :

• High School Diploma or GED equivalent
• Passion for all aspects of coffee from bean to cup
• 3+ years of retail, QSR, or coffee industry experience
• 3+ years management experience directly supervising staff
• Any equivalent combination of education and experience
• Passion for guest service and excellent interpersonal skills
• Passion for career development in self and others
• 18+ years of age
• Sufficient visual ability to check identification and process credit cards
• Ability to lift up to 50 pounds (carrying cases of milk,

Compensation Structure :

• Pay Range : $55,000 - $66,000 Base
• Base compensation for White Bison is based on many factors, such as experience, store location, and sales volume of store.

This can result in a wide range of pay.

Bonuses are paid out quarterly. The bonus pool is calculated based on store profit factors. The General Manager and Assistant Manager(s) both receive bonuses, with the General Manager receiving 60% of the bonus pool.

What’s Available for You :

• Weekly Pay
• Quarterly Bonus Potential
• 401K Matching
• Affordable Healthcare Insurance
• Paid Training
• Paid Time Off
• Healthy Meal Perks
• Fuel & Store Discounts
• Tuition Reimbursement
• Pet & Life Insurance Programs
• Aggressive Referral Bonus Program
• Internal Preference for Promotions
• Ongoing Career Development Training

What You Will Be Doing :

• Helps ensure best in class service is extended to all guests.
• Takes a lead role in delivering the programs necessary to maximize the guest experience.
• Engages in educating the guest about the Tri Star offer.
• Maintains in-depth knowledge of products coffee, tea, juices, smoothies, and food offerings - and shares accordingly with guests.
• Monitors team members to ensure the White Bison beverage offer is made according to company standards / recipes.
• Maintain up-to-date knowledge of trends in the coffee and tea industry.
• Provides leadership and direction to the store management team.
• Acts as a role model for all elements of the Tri Star Mission, Vision, and Core Values.
• Is responsible for the creation of the environment necessary to support the store culture.
• Attracts, recruits, interviews, and hires staff aligned with Tri Star’s culture and values.
• Trains, retains, motivates, and leads a capable store team.
• Provides daily coaching to individual staff on their roles in delivering the Tri Star store culture and values.
• Works with colleagues as a member of the team.
• Remains intimately knowledgeable of the Tri Star products / services / procedures.
• Provides ongoing feedback to the District Manager based on guest experience and comments.
• Maintains adequate staffing levels to ensure compliance with the Tri Star standards of business readiness.
• Is responsible for the timely execution of the Tri Star marketing plan.
• Ensures all products are produced, merchandised, and maintained according to Tri Star standards.
• Ensures that the daily financials are reconciled and processed (ensuring completion of back-office functions).
• Ensures all required inventory levels, freshness, and product rotation standards are maintained.
• Maintains all Tri Star interior and exterior image standards.
• Willingly accepts direction and executes the necessary changes required in a timely manner.
• Ensures all required health and safety policies are met.
• Reacts productively to change.
• Performs other duties as assigned.

Things We’d Prefer :

• Associates degree in Business Administration, Marketing, Hospitality, or a related field.
• Prior experience in a C-Store and / or food service environments.
• Prior supervisory experience.
• Experience working with Microsoft Suite of products.
• Bilingual applicants are encouraged to apply.
30+ days ago