Customer Service Representative - CSR

Job Description

Job Description

Are you a Customer Service Representative looking for a dynamic atmosphere with supportive management who will value what you bring to the table?

Advanced Air is seeking to immediately hire Customer Service Representatives to help serve our customers and find solutions to their needs.

If you are a self-motivated individual with great work ethic and the personality to help with customer satisfaction, then we would love to get to know you! Our CSR's make $12 per hour.

About Advanced Air

We pride ourselves as being the best air conditioning company in Fort Myers and beyond. We have more 5-star rating reviews than any other air conditioning company in Southwest Florida.

Our secret to getting so many 5-star ratings is this : We make promises to customers and then keep them. Simple as that.

We believe that our CSR's are the face of our company when communicating with our customers so we are looking for someone who is willing to go above and beyond in this position.

A Day in the Life of a Customer Service Representative

As a Customer Service Representative, you will work as part of a team to promote desired company growth. You will book service appointments and do whatever is necessary to exceed customer satisfaction.

This position requires dedication, reliability, and consistency. You'll be converting incoming customer calls into booked service appointments by delivering call scripts with an authentic cadence;

being clear, compelling and personable. You'll also respond to customer requests, resolving issues, and promoting our brand with the utmost professionalism, establishing customer rapport, and encouraging repeat business.

You will do all this by maintaining and updating the customer database with complete and accurate information. Time will be spent managing Review Buzz with DSR to ensure timely customer reviews as well as managing video copy and filing procedures for timely retrieval and review.

What you Need to be Qualified for this Job

Some experience in a customer service role is preferred. Also needed is the ability to navigate all components of Microsoft Office with confidence, building spreadsheets, typing word documents, etc.

The ideal candidate will have the ability to learn new phone scripts and apply the scripts in real time and will have the ability to understand business acumen, cost per call, call prioritization, etc.

Candidate should also have a High School Diploma or GED.

Benefits

As a part of our company, we believe in all our employees and offer the opportunity for growth and advancement. We offer competitive pay, paid holidays, paid vacation, 401K, and medical, dental and vision insurance.

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you meet the qualifications and have the desire to work with the best in the business, please fill out our 3-minute mobile friendly application so that we can review your information.

We look forward to meeting you!