Ticket Office Supervisor - Corporate

Ticket Office Supervisor

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The job : As a Ticket Office Supervisor, you will play a crucial role in enhancing the guest experience through your friendly demeanor and expert knowledge of show information and ticketing systems. You will assist in maintaining event inventory, provide insightful answers to guest inquiries, and ensure that every interaction creates memorable experiences for our visitors. If you are a natural leader who enjoys working in a lively environment and is passionate about delivering exceptional service, this is an exciting opportunity to help shape unforgettable moments at our property!

The starting rate : $23 per hour The day-to-day :

• Support the manager in maintaining all shows or events inventory
• Provide knowledgeable answers to guest questions; provide detailed information regarding the property amenities and local area, as well as resolve guest complaints within scope of authority
• Maintain internal and external show information and outside property sales in the ticketing system; update information on all tours, shows and other event sales
• Develop new and analyze existing procedures and special promotions that will improve guest patronage
• Generate daily reports on all events for senior leadership, management and promoters
• Manage the guest queue system assembling or disassembling queues and stanchions as needed
• Supervise Human Resources responsibilities for assigned department(s), create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company's diversity commitment and ensure departmental standards and goals are understood and met

The ideal candidate :

The perks & benefits :