Customer Success Manager
Full Time Customer Success Manager at Resquared (United States)
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Customer Success Manager
Resquared United States
Date Posted : 31 Oct, 2022
Work Location : Philadelphia, PA, United States
Salary Offered : $50000 $60000 yearly
Job Type : Full Time
Experience Required : 1+ years
Remote Work : Yes
Stock Options : No
Vacancies : 1 available
Who are we?
Resquared is a Y-Combinator company building the first marketing and sales platform for reaching local businesses. In the past year we graduated from YC, grew our revenue 10x, raised $3M, and scaled our team from 5 to 30+.
What problem are we solving?
Selling to small businesses is incredibly painful so much so that selling door-to-door is still common practice. With Resquared, any industry that sells to local businesses (commercial real estate, insurance, marketing agencies) can get access to an exclusive database of small businesses in their region and contact hundreds of businesses in just a few clicks.
Who are you?
You're passionate about creating and fostering relationships and delivering value to clients. We're looking for someone who is excited about helping build a customer journey and implementing new strategies for our customers as they use Resquared.
You'll hold onboardings, check-ins, quarterly reviews, but most importantly serve as a trusted advisor for our clients as they equip their toolbelt with this new software.
Responsibilities
- Own a book of Resquared customers and prepare, implement, and execute strategic success plans to drive adoption, renewal, and expansion of said accounts.
- Identify customer’s processes, goals, and expectations in onboarding. Customize and tailor customer journey as needed to meet clients’ needs.
- Help nurture and identify successes and wins for clients. Regularly collect information for sales / product team knowledge, case study and referral purposes, etc.
- Foster and maintain working and personal relationships with clients, including both users and decision makers.
- Receive client feedback / bug observations and collaborate with appropriate teams when necessary to make improvements.
Compensations and Perks
- $50-60k salary depending on prior experience
- Monthly stipend for wellness and professional development
- Unlimited PTO
- Remote work
- Potential opportunities to travel to tradeshows & to customers
About Resquared
Marketing automation platform for selling to local businesses.
Company Size : 11 - 50 People
Year Founded : 2019
Country : United States
Company Status : Actively Hiring
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