Position Summary :
Provides support and lends technical expertise to departments and users for software, applications, security, and systems issues.
Position Key Accountabilities :
1. Provides technical support for desktop computers and other peripheral equipment, including installing, configuring, maintaining, and repairing equipment in a networked environment.
Determines feasibility of repair or replacement of equipment and acts on issues as necessary.
2. Troubleshoots desktop services and systems and makes recommendations for improvements to increase productivity and address workflow issues.
3. Meets with users to determine software, application, or systems needs. Researches solutions and provides users with recommendations for appropriate solutions to address their needs.
4. Provide training to users on various systems, applications, and software as needed.
5. Documents each case, annotating all updates to ensure proper documentation of the resolution.
6. Maintains database of desktop services issues and resolutions for future reference.
7. Responsible for maintaining equipment and software inventory. Maintains files and documentation for various software installations.
8. Approve all IT lease and purchase requests.
9. Participates in the execution of rollouts / deployments, migrations, and upgrades.
10. Other duties as assigned.
Certification / Skills :
- A+, MCSE and / or MTA (Microsoft Technology Associate) preferred.
- Good communication skills, both verbal and written.
Minimum Education :
Associate’s degree or relevant work experience in lieu of education.
Minimum Experience :
Two (2) years of related experience. May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements :
Exerts up to 50 pounds of force occasionally and / or up to 50 pounds frequently and / or up to 20 pounds constantly to move objects.
Security Sensitive :
This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code 51.215
Veteran Information :
Military occupations that relate to the initial selection criteria and registration or licensure requirements for this position may include but are not limited to 9S100, 0673, 002776, and 002789.
For a complete list, please visit www.uthealth-veterans.jobs.
Residency Requirement :
Employees must permanently reside and work in the State of Texas.
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