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Bilingual Customer Service Representative

Bilingual Customer Service Representative

Directors ChoiceNorth Richland Hills, TX, USA
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We are immediately hiring for Full Time Bilingual Customer Service Representatives to join our team of incredible people!

Directors' Choice is the premier provider of answering services to the North American funeral industry.

Our Customer Service Representatives are dedicated professionals who excel at customer service and enjoy helping others. In this crucial role, you are on the front lines, responding to a high volume of phone inquiries and addressing each with care, detail, and most importantly, empathy!

Our Customer Service Representatives (CSR) are often times the first contact our callers have when reaching out for assistance. Our goal is to have each CSR model our Core Values, respond quickly and accurately to customer inquiries and to build relationships with the internal key contacts and external callers / clients.

This is an in Office position

Compensation : $19.00 an hour

Shift Available :

  • Full Time :   Friday 10am-7pm, Saturday-Monday 11am-9pm
  • Must be able to work a Saturday and Sunday each week

The Essential Duties of our Representatives are :

  • Obtain customer information by answering telephone calls, interviewing callers and verifying information.
  • Document all necessary and needed information.
  • Follow all required processes and procedures.
  • Attend and successfully complete required Call Center training.

    • The Skills and Qualifications we look for are :

  • Demonstrated verbal and written communication skills (English / Spanish), specifically : spelling, grammar and diction.
  • Use professional phone voice communicating customer care and concern.
  • Demonstrated active-listening skills to gain client information and ability to ask appropriate questions.
  • Demonstrated accurate and fast typing skills.
  • Use PC / computer skills in the Microsoft Windows environment.
  • Ability to work a flexible schedule including nights, weekends and holidays.
  • Minimum of a High School Diploma or GED and be 18 years of age.
  • Must be fluent in Spanish and English

    • Our Benefits for Full Time Employees Include :

  • Employee Stock Ownership
  • Full Medical, Dental, Vision benefits
  • Paid Vacations (up to 4 weeks per year over time)
  • Traditional 401K and Roth 401K options with company matching
  • Free Life Insurance policy
  • Legal Assistance, and more!

    • Directors' Choice is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

    Don't miss out on this opportunity - apply today!

    Job Posted by ApplicantPro

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    Bilingual Customer Service Representative • North Richland Hills, TX, USA