Lead Customer Success Operations Analyst - HYBRID

Description and Requirements

CareerArc Code

CA-JY Hybrid : #LI-Hybrid

At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day.

Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops.

Your peers will inspire, drive, support you, and make you laugh out loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC’s dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC’s vision, culture, growth, and so much more.

Each individual within the corporate teams is a valued partner to the overarching success of BMC’s employees and customers If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.

Join us as a Lead Customer Success Operations Analyst! As a Lead Customer Success Operations Analyst at BMC, you will spearhead programs aimed at improving customer adoption, satisfaction, retention, and overall success.

This is an exciting opportunity to make a meaningful impact on both BMC’s growth and your career development. If you are passionate about driving customer success, enhancing client relationships, and leading strategic initiatives then this is the role for you! Here is how, through this exciting role, YOU will contribute to BMC's and your own success :

• Identify, design, and implement strategic programs to improve customer success metrics and outcomes.
• Ensure adherence to key deadlines and objectives within the Customer Success organization, tracking progress against strategic initiatives.
• Work closely with teams across Customer Success, Operations, Sales, and R&D to align efforts for successful execution of cross-functional programs.
• Conduct in-depth data analysis to generate actionable insights that help shape organizational strategy. Use these insights to adjust programs and optimize results.
• Provide regular updates on program status, challenges, and results to leadership and relevant stakeholders. Prepare and present insights to executive teams as necessary.

To ensure you are set up for success, you will bring the following skillset & experience :

• You hold a Bachelor's degree in business, marketing, or a related field and 5+ years of project / program management experience, preferably within the SaaS or technology industry.
• You have strong analytical skills, with a history of using data to inform decision-making and simplify complex ideas. Familiarity with Tableau is a plus.
• You have experience with project management tools and software. Familiarity with BMC products and services is a plus.
• Experience in utilizing AI technologies in customer success or operational processes is an advantage.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, you are unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

Looking for more details about our benefits? You can also learn all about them by clicking on the following link : https : / / guide.mybmcbenefits.com /

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets;

experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at / near the top of the range. A reasonable estimate of the current range is $108,525 - $180,875

Min salary

108,525

Mid point salary

144,700

Max salary

180,875