Position Type : Regular Full Time
Regular Full Time
What we are looking for :
Coordinate incoming service requests; extremely organized; help mange the work order process, apartment turnovers, scheduled maintenance, on-call and tech hours;
excellent customer service and communication; technology proficient; bilingual (Spanish) a plus. WHAT WE ARE LOOKING FOR :
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment.
They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances. WHAT WE EXPECT FROM YOU :
- Coordinate incoming service requests
- Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
- Communicate with vendors regarding scheduled work
- Ensure Service Technician work hours are documented per internal quality control standards
- Encourage and build positive relationships with team members, customers, and vendors
- Provide high levels of service to all customers and team members
- Demonstrate behaviors that cultivate a positive work culture
- Contribute to community / company engagement efforts
- Perform other duties as assigned by manager and / or supervisor
JOB KNOWLEDGE & SKILLS :
- Superb customer service skills
- Strong written and verbal communication skills
- Ability to keep neat and accurate records
- Capacity to understand and follow directions
- Competence with technology including Microsoft Office
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