Job Type : 6-Months Contract to Hire
Fully On-Site Opportunity
Schedule :
Training Schedule : Monday Friday, 8 : 30 a.m. 5 : 00 p.m. CST (4-5 weeks).
Post-Training Schedule : One weekday off and one weekend day off 1 : 00 PM 9 : 30 PM after training
Position Overview :
As a Customer Service Representative, you will be at the forefront of ensuring a seamless experience for our customers. Operating in an inbound call center environment, you'll handle approximately 80 100 calls daily, addressing a range of credit card-related issues such as payments, lost / stolen cards, disputes, fraud, transaction reviews, and balance transfers.
Your role involves adhering to performance metrics, delivering high-quality customer service, and escalating complex scenarios to the 2nd tier level of support when needed.
Responsibilities :
Assist customers with credit card profiles and various card-related issues, including payments, lost / stolen cards, disputes, fraud, transaction reviews, and balance transfers.
Handle an average of 80 100 inbound calls per day.
Adhere to performance metrics, including average handle time (3-5 minutes), customer feedback surveys, quality of service, and attendance.
Escalate complex scenarios to the 2nd tier level of support for resolution.
In-depth training and regular support / coaching will be provided to help you succeed!
INDSTRG
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