Customer Service Representative - Accredo
Location : Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, or Texas.
Summary : Are you passionate about assisting others and thrive in a dynamic virtual environment? Join our team at Accredo by Evernorth, a leading specialty pharmacy serving patients with complex health conditions.
As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and empathy.
Key Responsibilities :
- Assist patients and prescribers through inbound / outbound phone calls or web support.
- Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries.
- Serve as a liaison between patients and internal expert teams.
- Participate in extensive paid training to ensure proficiency in Accredo / Cigna systems and procedures.
- Maintain high call volume productivity, handling an average of 30-50 calls daily.
- Adhere to scheduled work hours and meet performance metrics.
Role Summary : Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on empathy and attention to detail, you'll anticipate patient needs and provide solutions proactively.
This role requires a commitment to excellence in customer service and the ability to thrive in a fast-paced virtual environment.
Qualifications :
- High School Diploma or equivalent required.
- 1+ years of customer service experience.
- Proficient in Microsoft Office Suite and navigating multiple systems simultaneously.
- Ability to excel in a high-volume call center environment.
- Strong communication skills, both written and verbal.
- Organized with excellent time-management abilities.
- Customer-oriented with the capacity to adapt to various patient perspectives.
- Must be available to work within Contact Center hours : Monday through Friday, 7 : 00 am to 10 : 00 pm CST, and Saturday, 7 : 00 am - 4 : 00 pm CST.
- Reliable internet connectivity and a dedicated workspace free of distractions required.
- Must attend 100% of training within the first 90 days of employment.
Join Our Team : Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will make a difference in the lives of patients.
We offer comprehensive training, career development opportunities, and a supportive virtual environment. Apply now to be part of a team committed to transforming healthcare and improving patient outcomes.
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