Job Title : Call Center Representative
Department : Corporate Payroll Operation
Location : New York, NY 10004
Start Date : 11 / 04 / 2024
End Date : 01 / 04 / 2025
Hours : 40 hours per week (8 hours per day, 5 days per week)
Work Location : Onsite at one of the following : Bellevue, Lincoln, Elmhurst, Jacobi, or Metropolitan Hospitals
Job Description : The Call Center Representative will handle various customer service tasks related to scheduling clinic appointments for patients.
Responsibilities include :
- Scheduling and rescheduling clinic appointments.
- Making reminder calls to patients.
- Answering customer inquiries related to clinic appointments.
- Managing phone calls, using in-house paging systems, and making overhead announcements.
- Performing other related tasks as needed.
Skills Required :
- 1 year of call center experience.
- Bilingual (English and Spanish) with the ability to speak, read, and write in both languages.
- Proficient in answering phones and scheduling appointments.
- Strong customer service skills, especially in responding to inquiries.
Education : High School Diploma or GED required.
Preferred Skills :
- Intermediate to advanced proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Experience in payroll and timekeeping.
- Bachelor’s degree is preferred.
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