Job Title : Virtual Receptionist - Work From Home Location : Remote Job Responsibilities : Booking and Coordination : Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.
Customer Service : Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Data Entry and Record Management : Maintain accurate records of bookings, payments, and customer interactions using our CRM system.
Travel Advisory : Offer expert advice on destinations, travel arrangements, and travel insurance options to clients. Problem Solving : Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.
Requirements : Experience : Proven experience in a customer service role or within the travel industry. Skills : Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems.
Organization : Ability to manage multiple tasks and prioritize workload effectively in a remote work environment. Problem-Solving : Capacity to handle and resolve customer issues promptly and professionally.
Flexibility : Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.
Education : High school diploma or equivalent; additional certification in travel and tourism is a plus. Benefits : Remote Work : Enjoy the flexibility of working from home with a supportive team environment.
Competitive Salary : Compensation commensurate with experience, with opportunities for performance-based incentives. Professional Development : Access to ongoing training and development opportunities within the travel industry.
Travel Perks : Discounts on personal travel bookings and familiarization trips to enhance product knowledge. Powered by JazzHR
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