Job Description
HYBRID Position in Jupiter, Florida : Remote Work possible after successfully completing 3 months in office training!
Starting Rate at $17.00 per hour, with increased rate for bilingual french speaking representatives of $18.00 per hour
MUST HAVE DEMONSTRATED PREVIOUS CALL CENTER EXPERIENCE
Deposita(TM), an Allied Universal® Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a high-energy, customer-obsessed team and plays a pivotal role in providing the highest quality customer experience to our customers.
We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs.
Join our Phenomenal team today!
RESPONSIBILITIES :
- Identify customers' needs, clarify information, and provide direct support or guidance toward to resolution
- Tackle a variety of problems in technical systems with skill and accuracy
- Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level
- Speaking to customers professionally and with knowledge of the issues at hand.
- Ensuring that department metrics are met along with personal metrics set.
- Ability to navigate various tabs on a computer at one time.
- Enthusiastic about delivering a great customer experience.
QUALIFICATIONS :
- Must have a mimimum of 2 years Call Center experience
- Must have customer service experience
- High school diploma or equivalent
- The work history must demonstrate each of the following : Strong understanding of customer service and customer relationsHighly motivated and with a strong desire to learnAbility to exercise good judgment and decision-makingStrong communication skills
BENEFITS :
- Medical, dental, vision, basic life, AD&D, and disability insurance
- Enrollment in our company’s 401(k)plan, subject to eligibility requirements
- Eight paid holidays annually, five sick days, and four personal days
- Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
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