Senior Risk Operations Specialist | Underwriting

About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.

Ramp's investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companiesStripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital Oneas well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.

Ramp has been named to Fast Company's Most Innovative Companies list and LinkedIn's Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine's 100 Most Influential Companies.

About the Role

As a senior member of Ramp's Risk Strategy & Operations, you will drive operational initiatives related to underwriting, customer risk management, and fraud. This role requires an understanding of underwriting processes, fluency with data, and the ability to analyze risk vectors such as credit and fraud risks. You will take ownership of key initiatives within the team and provide mentorship to peers to elevate decision quality and execution. We take our responsibility to serve our customers' commitment to their financial health seriously, and our approach is anchored in data-driven and systematic decisions to delight our customers.

Weekend work is required for this role, with the flexibility to choose either Saturday or Sunday each week to support underwriting operations.

What You'll Do

Develop and execute Ramp's risk underwriting policy used to onboard new business to the Ramp platform across corporate credit card and bill pay products

Build and maintain monitoring dashboards for underwriting outcomes, processes and losses

Partner with product and engineering to build best in class risk tooling to increase operations efficiency

Research emerging underwriting and fraud trends to innovate on Ramp's decisioning systems and policies

Provide best in class customer experience, while managing credit and fraud risk, by effectively managing customer support requests on their application over phone and email

Have the ability to grow, develop and learn in a fast-paced, start-up environment

Mentor team members within your pod to support decision quality and operational rigor

Collaborate cross-functionally to implement risk tooling and help resolve systemic issues impacting underwriting or fraud workflows

What You Need

Minimum 5+ years of experience in Underwriting, Credit Risk Management or Fraud Risk Management

Experience within consumer / corporate / small business cards, payments, invoices, lending, or related industries

Excellent written and verbal communication skills

Strong background in customer support via email

Investigative and critical thinking skills

BA / BS from an accredited university

Nice-to-Haves

Experience in high growth startups

Experience building complex financial products

Knowledge of SQL or Python

Strong background in customer support via phone

Compensation

For candidates located in NYC or SF, the pay range for this role is $124,700 - $171,500.

For candidates located in all other locations, the pay range for this role is $112,200 - $154,350.

Benefits (for U.S.-based full-time employees)

100% medical, dental & vision insurance coverage for you

Partially covered for your dependents

One Medical annual membership

401k (including employer match on contributions made while employed by Ramp)

Flexible PTO

Fertility HRA (up to $5,000 per year)

WFH stipend to support your home office needs

Wellness stipend

Parental Leave

Relocation support to NYC or SF

Pet insurance

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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